DescriptionAbout the Role & Hiring ManagerThis role sits at the center of our most strategic customer relationships. You'll act as the trusted technical partner to a select group of enterprise security leaders, owning their most complex challenges and turning critical moments into long-term trust. Your work will directly shape retention, expansion, product direction, and Zenity's reputation as the category leader in AI Agent Security.
**This is a remote role in the US for candidates based in CST or PST**What You'll Do- Serve as the dedicated technical partner for a portfolio of strategic enterprise customers, developing deep expertise in their architecture, security posture, and business priorities
- Own complex technical investigations end-to-end across integrations, data pipelines, detection systems, and observability tooling, driving issues from first signal through root cause and resolution
- Provide clear, executive-ready communication during high-visibility situations, ensuring SLA adherence, proactive updates, and strong cross-functional coordination with Engineering
- Build long-term, trust-based relationships with senior security and engineering stakeholders, positioning Zenity as a strategic cybersecurity partner
- Identify recurring patterns, systemic risks, and optimization opportunities across accounts, turning reactive support into proactive value
- Contribute to scaling Zenity's Strategic Support function through process improvements, documentation, enablement assets, and participation in enterprise on-call coverage
Requirements- Candidates must reside in CST or PST
- 3+ years in technical support with technical account management responsibilities, or similar roles within security posture management or detection/response environments
- Deep understanding of AppSec principles and secure development lifecycle integration
- Experience working with observability tooling (Coralogix preferred)
- Executive-level communication skills with both technical and business stakeholders
- Highly organized, detail-oriented, and ownership-driven
- Comfort operating in fast-moving, evolving environments
- Experience in high-growth or venture-backed SaaS environments
- Exposure to AI, security, or emerging technologies
Interview ProcessOur interview process is designed to be transparent, conversational, and focused on real-world experience.
- Recruiter Screen (30 min) Initial qualifications, background overview, and culture alignment.
- Hiring Manager Interview (45 min) Role expectations, team dynamics, career goals, and assessment of problem-solving and collaboration skills.
- People Team Interview (30 min) Company values alignment and overall culture fit.
- Technical Interview (60 min) Evaluation of core technical competencies required for the role.
- Peer Interview (30 min) Team fit and day-to-day working style assessment.
- Leadership Interview (30 min) Final alignment conversation and opportunity to address any outstanding questions.
Interview stages and format are proposed and may evolve as we refine the process.
