Were looking for a
Strategic Solutions Engineer to serve as a senior technical partner for our largest and most complex K-12 school district accounts across the US. In this role, you will bridge technical expertise and strategic sales, supporting both the pre- and post-sales journey for high-value district opportunities. Youll lead executive-level technical engagements, design and deliver proofs of concept, and ensure that Lightspeeds solutions are implemented and adopted to their fullest potential.
About the Role- Lead pre-sales technical engagements, including product demonstrations, solution design, and presenting how Lightspeeds platform addresses the specific needs of large school districts.
- Design and deliver proofs of concept (POCs) for complex sales cycles, demonstrating solution effectiveness within a districts existing environment.
- Lead high-level technical discussions with CIOs, CTOs, and senior IT leaders, building credibility and trust at the executive level.
- Own product implementation and configuration for strategic accounts, partnering with the sales team to ensure accurate, tailored deployments from pre-sale through go-live.
- Install, configure, and manage Lightspeed software on end-user devices across Windows, Mac, Chromebook, and iOS/Android platforms, deploying via GPO, SCCM, Intune, Jamf, or equivalent tools.
- Develop a deep understanding of each districts goals and challenges through strategic questioning and active listening, aligning solutions to both immediate needs and long-term objectives.
- Maintain consistent, proactive communication with customers throughout implementation, ensuring clear status updates and no open items fall through the cracks.
- Deliver comprehensive product training and enablement to district IT staff and administrators to drive adoption and maximize utilization.
- Serve as the technical escalation point for strategic accounts, coordinating with Support and Engineering as needed to resolve complex issues.
- Collaborate cross-functionally with Sales, Support, and Product teams to advocate for customer needs, surface product gaps, and contribute to go-to-market strategy.
- Maintain accurate records in ChurnZero, including client contacts, implementation journeys, meeting notes, and configurations.
About You- 5+ years of experience in a Solutions Engineering, pre-sales technical, or senior IT role, ideally within SaaS or EdTech.
- Hands-on experience installing and managing software on end-user devices across multiple platforms (Windows, Mac, Chromebook, iOS/Android). This is a device-level implementation role, not an API or integration engineering position.
- Deep working knowledge of endpoint management and software deployment tools, including GPO, SCCM, Intune, Jamf, or equivalent.
- Strong enterprise networking knowledge, including DNS, DHCP, firewalls, VLANs, proxies, and the ability to troubleshoot connectivity and filtering issues independently.
- Solid understanding of web content filtering concepts, including policy management, SSL inspection, and category-based controls.
- Extensive experience with user provisioning via Azure Active Directory and/or Google Admin Console.
- Proven ability to lead technical discussions with executive-level stakeholders, including CIOs and CTOs, with strong consultative and influencing skills.
- Excellent organizational skills and follow-through, with the ability to manage multiple strategic accounts and open implementations simultaneously.
- Strong written and verbal communication skills, with the ability to translate complex technical concepts clearly for non-technical audiences.
Note: This role requires up to 25% travel for client meetings, industry events, and occasional team gatherings. Sponsorship is not available for this position.
