Strategic Program Manager - Rosemead/Los Angeles, CA USA

World Wide Technology Holding, LLC • $165K — $198K *
Costa Mesa, CA 92626In-Person
Business Services
5 - 7 years of experience
4 weeks ago
Job Overview by Ladders

Qualifications

  • Bachelor's Degree in Arts/Sciences (BA/BS) Related Field required
  • 7+ years in Professional and/or Managed Services
  • 5+ years of Program Management experience
  • 10+ years of Project Management experience in similar environments
  • Experience with Global Solution Providers
  • 1-3 years in sales/business development preferred
  • Salesforce CRM experience
  • Track record of managing financials for large programs
  • Strong contract management and negotiation skills
  • Good understanding of Supply Chain processes
  • Strong communication skills (written, verbal, presentation)
  • PMP certification preferred

Responsibilities

  • Define and implement program governance and controls
  • Solve problems and drive resolutions effectively
  • Monitor and manage program milestones, risks, and issues
  • Drive decision-making processes with leadership involvement
  • Oversee budgeting, forecasting, and financial expectations
  • Ensure clear roles and responsibilities are defined
  • Create and deliver executive-level reports
  • Monitor customer satisfaction and quality of deliverables
  • Coach and mentor team members for productivity
  • Act as a liaison between program staff and upper management

Benefits

  • Health, Dental, and Vision Care
  • Onsite Health Centers and Wellness programs
  • 401k Plan with Company Matching
  • Paid Time Off starting at 20 days per year
  • Parental Leave and Military Leave
  • Pet Insurance and Employee Discounts
Full Job Description
Qualifications
  • Bachelor's Degree in Arts/Sciences (BA/BS) Related Field required
  • A minimum of 7 years experience within a Professional Services and/or Managed Services Environment
  • Minimum of 5 years active Program Management experience
  • Minimum 10 years of Project Management experience working within a Professional Services and/or Managed Services environment
  • Experience working with Global Solution Providers
  • One to three years prior sales/business development experience is preferred
  • Salesforce CRM software experience
  • Experience managing, tracking, and forecasting the financials and budgets for external customer, large scale programs
  • Understands expectations and reporting requirements needed to provide the level of visibility and clarity on the financial health of the program
  • Excellent understanding of the contract process
  • Able to manage contract modifications, control the impact to a program, and take the lead for negotiations on contract scope, cost, and schedule
  • Good understanding of Supply Chain processes
  • Ability to work independently and aggressively track to program timelines
  • Strong team skills
  • Strong communication skills (written, verbal, and presentation)
  • Project Management Professional (PMP) certification through Project Management Institute (PMI) preferred

Want to learn more about Infrastructure Services? Check us out on our platform: https://www.wwt.com/infrastructure-services

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all
full-time employees:
  • Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
  • Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
  • Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement
  • Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $165,500-198,600 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay.



#LI-SA3

Strategic Program Manager

Location: Rosemead/Los Angeles, CA USA

Onsite 1-2 days per week

A Brief Overview
The Strategic Program Manager is responsible for managing large scale transformational client initiatives, which will require him/her to successfully engage and work across multiple technical and global teams within WWT and potentially with the client. The ideal candidate will have proven leadership capabilities and experience managing technology programs with a minimum budget of $25MM or greater. He/she will have managed large distributed teams of matrixed resources of at least 50 people or more and have strong presentation and public speaking skills. He/she will have experience developing and estimating client statements of work.

Job Responsibilities
  • Defines and implements governance and controls across the program, including but not limited to: status reporting, risks and issues management and reporting, stakeholder engagement and reporting, other routines and artifacts as required in order to control the program
  • Extensive problem-solving skills, with the fortitude to drive resolutions to a close
  • Extensive knowledge of service delivery models focused on continuous improvement and adapting to the changing landscape of the service industry.
  • Monitors and manages the program level milestones, risks, issues, and decisions
  • Drives decision making processes where and when appropriate
  • Works with leadership and technical leads to staff and resource the program appropriately
  • Escalates and drives program level issues resolution and risk mitigation
  • Responsible for managing all budgeting, forecasting and program financials to meet financial expectations as outlined in the program
  • Responsible for managing program level procurement reporting and visibility
  • Ensure roles and responsibilities are defined and align to staffing plans
  • Responsible for end-to-end program delivery and quality
  • Drives stakeholder engagement to ensure appropriate level of communication and decision making for the program
  • Creates executive reporting, and delivers the reports to the appropriate executive stakeholders, as defined by the program
  • Ensures the program is aligned to the statement of work.
  • Works with the appropriate leadership and team members to define the statement of work and any changes
  • Monitors and assesses customer satisfaction, quality, and profitability.
  • Project managers assigned to the program will report to the program manager
  • Coaches and mentors the PMs and other team members as needed, to achieve the optimal productivity and highest quality of deliverables.
  • Creates and manages long term goals for the program or portfolio of projects.
  • Responsible for ensuring the successful onboarding and offboarding of program resources
  • Acts as a liaison between program staff and upper management/executives

About World Wide Technology Holding, LLC

World Wide Technology Holding, LLC Careers

Joining World Wide Technology Holding, LLC presents an unparalleled opportunity to become part of a leading team of professionals dedicated to driving technological innovation and excellence. This company stands out as a beacon of career growth and professional development in the tech industry.

Explore Job Opportunities

World Wide Technology Holding, LLC offers a variety of job opportunities that cater to a range of skills and interests. Each position is designed to harness the unique capabilities of each team member, contributing to the company's robust growth and industry leadership.

Experience Professional Growth and Development

At World Wide Technology Holding, LLC, career advancement is a priority. The company supports professional growth through comprehensive training programs, including leadership development and diversity training. These initiatives ensure that every employee has the tools and knowledge necessary to succeed.

Engage in Meaningful Work

Employees at World Wide Technology Holding, LLC are part of a dynamic team that leads with innovation at the forefront of technology. The company's commitment to cutting-edge solutions offers team members the chance to work on transformative projects that impact industries and communities worldwide.

Internship Programs

For those starting their careers, internships at World Wide Technology Holding, LLC provide invaluable industry experience and a chance to develop essential skills in a real-world setting. Interns receive mentorship from experienced professionals, enhancing their learning and networking opportunities.

Cultivate Skills and Leadership

World Wide Technology Holding, LLC is dedicated to fostering a culture of leadership and skill development. The company encourages continuous learning and innovation, allowing employees to take on challenges that refine their abilities and push professional boundaries.

Diversity and Inclusion

The commitment to diversity at World Wide Technology Holding, LLC enriches the company culture and promotes a broader perspective within the team. Diversity training is integral, supporting an inclusive environment where all voices are heard and valued.

Benefits and Employee Well-being

Recognizing the importance of a balanced life, World Wide Technology Holding, LLC offers comprehensive benefits designed to support the well-being of its team members. These benefits cover health, financial security, and work-life balance, ensuring employees are well taken care of.

Join the Team

World Wide Technology Holding, LLC is actively hiring and looking for individuals who are passionate, creative, and driven to excel. Interested candidates are encouraged to review open positions, submit a resume, and prepare for an interview process that values insight and readiness.

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Learn more about World Wide Technology Holding, LLC
Industry
Information Technology
* Ladders Estimates

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