The Strategic Program Manager, PMO serves as an advanced operational program management professional responsible for leading complex PMO governance initiatives, operational transformation programs, implementation methodology evolution, and organizational scalability efforts across the CXG Services division. This role applies deep expertise in program governance, process modernization, change management, operational tooling, and cross-functional collaboration to solve complex business challenges and improve delivery effectiveness. The position operates with significant independence, determining approaches to new assignments, influencing operational standards, and advising leaders on governance, process, and organizational improvement opportunities. The Strategic Program Manager, PMO drives broad operational impact through leadership of high-visibility initiatives, governance enhancements, and scalable business practices that strengthen consistency, efficiency, and implementation maturity across CXG Services. Essential Duties & Responsibilities • Lead complex PMO transformation initiatives by planning and executing cross-functional programs that improve operational scalability, governance maturity, and delivery effectiveness across CXG Services • Establish and enhance PMO governance frameworks by evaluating operational needs, defining standards, and implementing scalable processes that improve organizational consistency • Drive implementation methodology evolution by assessing delivery challenges, recommending enhancements, and coordinating adoption of process improvements across client-facing teams • Lead organizational change management efforts by developing rollout strategies, aligning stakeholders, and ensuring successful adoption of new tools, methodologies, and operational practices • Evaluate operational performance and governance effectiveness by analyzing trends, identifying gaps, and recommending strategic improvements that support business objectives • Facilitate resolution of complex operational challenges by assessing dependencies, risks, and competing priorities and coordinating cross-functional mitigation strategies • Influence operational planning activities by partnering with leadership to align transformation initiatives, governance priorities, and scalability objectives across the division • Develop executive-level reporting and operational visibility tools by defining metrics, dashboards, and performance indicators that support decision-making and organizational oversight • Lead process modernization efforts by identifying opportunities for automation, AI-enabled productivity improvements, and workflow optimization that enhance efficiency and user experience • Coordinate enterprise-impacting operational initiatives by managing timelines, stakeholder expectations, resource alignment, and delivery outcomes across multiple functions • Advise stakeholders on governance standards, implementation practices, and operational improvement opportunities by leveraging expertise in PMO operations and organizational effectiveness • Guide development of operational documentation, standards, and training materials by ensuring alignment with governance requirements and business objectives • Build relationships with key partners across Implementation, Product, Engineering, Operations, Customer Success, and PMO teams by influencing outcomes and aligning priorities on complex initiatives • Mentor team members and project contributors by providing guidance on governance practices, program execution, stakeholder management, and operational improvement approaches • Contribute to long-term organizational scalability by identifying systemic operational challenges and leading initiatives that improve consistency, adoption, and delivery maturity Recommended Experience & Education Minimum Years of Experience 6-10 years of experience leading complex PMO programs, operational transformation initiatives, implementation governance efforts, organizational change management activities, or process modernization programs within SaaS, fintech, banking technology, or related operational environments. Education Level Bachelor's degree in Business, Project Management, Information Systems, Operations Management, Communications, or a related field. Knowledge, Skills, & Qualifications Required • Advanced experience leading complex PMO governance initiatives and operational transformation programs • Strong knowledge of implementation methodologies, governance frameworks, and organizational change management practices • Ability to evaluate complex operational challenges and develop scalable solutions with broad organizational impact • Experience influencing stakeholders across multiple business functions and levels of the organization • Strong executive communication, facilitation, and stakeholder management skills • Experience developing operational reporting frameworks, performance metrics, and governance visibility tools • Ability to lead process modernization, workflow optimization, and automation initiatives independently • Experience working with project management and collaboration platforms such as Jira, Confluence, Smartsheet, or similar tools Preferred • Experience supporting fintech, SaaS, or digital banking operational organizations • Experience implementing AI-enabled productivity tools, workflow automation solutions, or operational modernization initiatives • Knowledge of portfolio governance, operational excellence, or enterprise process improvement methodologies • Relevant certifications such as PMP, PgMP, PMI-ACP, Prosci, Lean, or Six Sigma • Experience facilitating enterprise-scale change management or transformation initiatives • Experience mentoring project managers, PMO professionals, or cross-functional program teams The salary range for this position is: $114,000 - $143,000 Cool Things to Know Not Just Any Company: Alkami has an awesome diverse and inclusive environment. We have a FUN culture and offer great benefits, including remote-first environment, unlimited paid time off, 401(k) with employer match, and more. Work Authorization: We cannot offer employment sponsorship at this time. Candidates must be eligible to work in the US for full-time employment. Recruiters: We are not looking for outside recruiting firms to help us in this search. Thank you for understanding. Pay Transparency: As of January 1, 2023, new states and locales have enacted pay equity laws that require more pay transparency by employers in the following states: California, Colorado (effective January 1, 2021), Connecticut, Maryland, Nevada, New Jersey, New York, Ohio, Rhode Island and Washington. #LI-REMOTE