We are currently seeking an exceptional customer service professional to join us as a Strategic Program ManagerAs the leading supply chain solutions business in the aerospace industry Customers are at the heart of our business.
About Role:- The Strategic Program Manager is accountable to provide the commercial & operational direction for nominated chemical customer contracts either by customer group or by region, within the contracts business unit. Accountable for the directing, managing & coordination of all contract activities within the given customer contracts and supporting functions to achieve the Company's business goals. Responsible for the financial growth within customer accounts and maximizing opportunities to grow relationships. Manage a contract team to administer the day-to-day operational functions and deliver best in class customer service, build partnerships, and support the customer contracts.
Most importantly you will be passionate about our Incora Values and exceeding customer expectations.
Experience
- Courage Take ownership for issues and problems.
- Collaboration Share knowledge and experience with others
- Commitment - Focus on ensuring internal and external customer expectations are met in a timely way.
- Community- We value our world and everyone who shares it
What Incora can offer you:An exciting package that includes great salary and benefits you would expect from a growing ambitious company, a chance to work in a first-class brand-new environment but most importantly we will offer you the chance to become part of our Incora story.
- We want you to share in the success of Incora, so every employee is eligible for one of our incentive's programs.
- Incora offers 8 Paid Holidays with 2 additional Floating Holidays for all Full-Time employees.
- Full-Time Non-Exempt employees receive up to 80 hours of Vacation per year, increasing with length of service. In addition, they will receive a separate amount of Sick Time.
- Full-Time Exempt employees are part of Incora's FlexTime policy, as well as 80 hours of Exempt Sick time.
- Family friendly policies such as 2 weeks paid parental leave.
- We believe every little helps by offering a generous discount portal only available to Incora employees vis Perkspot.
- Employer paid Group Life Insurance at 1x salary, STD, and LTD.
- Incora offers three (four for California) different health plans with competitive premiums for all full-time permanent employees.
- Incora offers a 401K plan with company match.
- Very importantly we want to be with you to help your career take off and become part of the Incora Story
About You:- Lead the contract management with responsibility for growth strategies, P&L, customer service levels and robust revenue & margin growth plans.
- Accountability and proactiveness to maintain and improve the efficiency and effectiveness of the Contract and its key processes.
- Work closely with the Sales Functions to develop bid strategies for new & renewals of contracted business.
- Contribute to Annual Operating Process; and provide accurate business forecasts on a regular basis.
- Identify and implement process improvements to existing and new contracts.
- Leading by example and enabling an environment where all employees can contribute to the best of their abilities.
- Support the environment for growth and progression for the people within the team.
- Negotiate renewals of customer contract agreements using Best Practice Terms & Conditions for Incora
- Closely monitoring sales, margin, costs, and inventory levels to meet or exceed budget ensuring accounts remain profitable.
- Conduct interviews, hire and train on-site personnel (when necessary to do so).
- Ensure longevity of a partnership culture in all Incora's contracted customers.
- Responsible for the maintenance of the contract for the life of the contract. This element of the role will involve seamless communication to the functions of Planning and Procurement to ensure continuity of the supply of parts.
- To be responsible for developing key performance indicators for Contract Compliance, both externally with the Customer and internally for Financial Performance.
- Manage, support and mentor the team, providing effective & timely performance evaluations, conduct reviews and facilitate additional training and/or mentoring as appropriate.
- Ability to travel, as necessary, between customers' sites.
- Perform other duties as assigned.
- Bachelor's degree or 2-5 years related experience and training or equivalent combinations of education and experience, which may include sales, distribution and inventory management.
- Significant experience of customer relationship management
- Financially proficient to a good level
- High level of business acumen
- Excellent communication and influence skills at all levels.
- Some people management and leadership experience
- Previous experience working within a contract management/sales environment preferred.
- Change management experience preferrable.
- Must have and maintain own/reliable transportation and company-approved driving record.
- P&L Management
- Contract management.
- Supply Chain & Distribution
- Project leadership
- Excellent communication
- Influencing skills
- Good people manager
- Team motivator
- Strong working knowledge of Microsoft Office (Excel, Word, PowerPoint) is essential, alongside experience using Copilot or other AI tools to enhance productivity
So, if you feel you have all of this, and want to be part of developing the Incora Story apply now we can't wait to hear from you.
The description provided above is not intended to be an exhaustive list of all job duties, responsibilities and requirements. Duties, responsibilities and requirements may change over time and according to business need. This is not a contract, expressed or implied.
