This role is part of the Strategic Finance team and sits at the intersection of strategy, finance, and operations. Reporting to the Senior Director of Finance & Strategy, the Strategic Finance Manager, Retail Operations serves as a dedicated business partner to Operations and Marketing leaders across Trades & Outdoor brand company-owned stores, with a particular focus on translating financial performance into clear business action.
The role is designed to sit between FP&A and Operations: owning a deep understanding of the underlying P&Ls, partnering with FP&A to update forecasts, monitoring daily and weekly KPIs to identify trends, and communicating insights in a way that enables leaders to respond quickly and effectively. This is a high-visibility individual contributor role for a finance professional who can move fluidly between analysis, operational context, and strategic decision support.
Responsibilities:- Serve as a strategic finance partner to Operations and Marketing leadership across Trades & Outdoor company-owned stores, providing financial insight to support decision-making and performance management
- Develop and maintain deep expertise in the underlying store-level and portfolio P&Ls, with a clear understanding of revenue drivers, labor dynamics, margin performance, and key cost levers
- Partner closely with FP&A on the budget, forecast, and monthly performance review processes by translating operating trends and field intelligence into meaningful financial updates
- Act as a bridge between Finance and Operations by connecting financial outcomes to day-to-day business activity and helping leaders understand the implications of performance trends
Performance Insights and Operational Support- Monitor daily, weekly, and monthly KPIs across the Retail portfolio to identify trends, risks, and opportunities, and communicate findings clearly to Operations leadership
- Analyze business performance at the store, market, and brand levels, synthesizing results into clear narratives and actionable recommendations for senior leaders
- Support General Managers and field leaders in understanding performance drivers, cost structure, and margin dynamics to improve decision-making and accountability
- Partner cross-functionally with Operations, HR, Procurement, and other stakeholders to identify and execute initiatives that improve profitability, consistency, and operational effectiveness
- Identify opportunities to standardize and scale workflows across the Retail portfolio, improving the quality, consistency, and auditability of financial and operational processes
Reporting and Decision Support- Partner with FP&A, Business Intelligence, and Operations stakeholders to shape recurring reporting, dashboards, and performance views that support faster and better decision-making
- Use reporting and analysis to highlight emerging trends, isolate root causes, and ensure leaders have timely, actionable insight into business performance
Incentive Compensation Administration and Oversight- Assist in the administration and oversight of incentive and bonus plans across the portfolio of locations
- Ensure plan mechanics are accurately calculated, consistently applied, and clearly communicated to stakeholders; identify and escalate structural issues or anomalies
Qualifications:- 6+ years of progressive finance experience, with significant exposure to a multi-unit operating environment (home services or similar)
- Direct experience owning or supporting a P&L at the unit or regional level
- Background in financial planning and analysis, business partnering, or operational finance
- Experience with incentive or commission plan administration
- Strong financial modeling and analytical skills, with proficiency in Excel
- Ability to translate financial complexity into clear, actionable communication for non-finance audiences
Preferred- Experience in the trades (HVAC, plumbing, electrical, restoration) or outdoor services (pest control, lawn care) industries
- Familiarity with ServiceTitan or comparable field service management platforms
- Familiarity with data visualization or BI tools; ability to design dashboards and executive-level reporting
We believe our greatest assets are our employees, we offer competitive salaries and a full benefits package to include, PTO, paid holidays, 401(k) and more.
