What We're Looking ForWe are looking for an experienced Strategic Engagement Lead who thrives in a fast-paced environment. Strategic Engagement is the value engine of Datavant Life Sciences. We are accountable for driving meaningful, measurable outcomes for our customers by aligning our products and services with their strategic objectives-maximizing value, accelerating time to patient and business impact, and fostering long-term, expansive relationships. As such, we need an experienced relationship management individual who can drive success for our customers.
This role includes responsibilities for commercial outcomes (e.g., value realization, customer satisfaction, renewals, etc.) and post-sale activities (e.g., delivery, adoption, advocacy, retention, etc.).
What You Will Do- Own account management and value management for a dedicated account portfolio of up to 15 accounts in our biopharma segment, with a special focus on end-to-end acceleration of value within your portfolio.
- Lead with curiosity and dive deep into learning and understanding the goals and strategies of our customers and how our solutions and products support those goals
- Excel in advanced program management and decision-making, balancing thoughtful analysis with speed to execution, appropriately prioritizing, and knowing when and how to escalate complex edge cases effectively
- Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores
- Thrive in a fast-paced, continuous improvement environment, embracing gray areas and ambiguity, while seeking to drive clarity and scalability for your customers and the business
- Work effectively with your cross-functional partners - surfacing insights that influence product and sales strategies across account teams for your portfolio accounts.
- Take a self-service-first approach to problem solving and navigating questions internally and externally
- Be a proven communicator and presenter with a commitment to maintaining good internal and external relationships through passion, empathy, and hard work
- Help create a company-wide culture of customer-centricity
What You Need to Succeed- 7+ years experience in healthcare technology and customer facing roles (required)
- Proven ability to build deep, trust-based relationships with customer stakeholders
- Seasoned strategic program and project manager focused on connect the dots thinking that puts client value at the center of everything
- Skilled at expanding relationships beyond direct contacts through rapport-building
- Demonstrated ownership of complex, high-value customer accounts
- Strategic thinker who connects cross-customer trends to shape value propositions.
- Effective and empathetic internal and external communication
- Previous experiencing working in one or more of the following areas (required):
- Experience working within RWD health analytic companies, CROs, or systems integrators in the healthcare sector
- Application of RWD and RWE in the pharmaceutical and life sciences space
- Understanding of drug development and/or clinical trials
- Living within commutable distance to our office in New York City, NY and able to commute to the office and to client sites periodically
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At Datavant our total rewards strategy powers a high-growth, high-performance, health technology company that rewards our employees for transforming health care through creating industry-defining data logistics products and services.
The range posted is for a given job title, which can include multiple levels. Individual rates for the same job title may differ based on their level, responsibilities, skills, and experience for a specific job. This role is eligible for additional variable compensation.
The estimated base salary range (not including variable pay) for this role is:
$120,000-$150,000 USD
