What You'll Be DoingOur ideal teammate thrives where customer experience, technical possibility, and product vision collide. The role acts as the connective tissue between pre-sales excitement and post-sales reality - translating big ideas into tangible, working solutions that customers can actually use.
This role involves building, experimenting, and advising equally. You will work directly with customers, explore new AI capabilities, and guide Frame.io's direction. We seek a person who asks thoughtful questions, experiments continuously, and improves solutions through iteration.
Your Impact- Partner with Sales, Solution Architects and Forward Deployed Engineering to ensure customers can implement every workflow that was prioritized and promised.
- Develop, ideate, and showcase end-to-end workflows using Frame.io's extensibility as a clear driver of operational efficiency, content velocity, and cost savings. Include AI-augmented pipelines that route, classify, or transform content with LLM processing.
- Deliver proof-of-value engagements - hands-on demos, workflow prototypes, and tailored solution documentation that make customers say "yes, exactly that."
- Run structured experiments with emerging agentic AI capabilities. Test hypotheses and detail what works and what doesn't. Develop a point of view on where intelligent automation builds the most value for creative operations teams.
- Explore and prototype agentic workflows that automate multi-step tasks across enterprise systems. Use LLMs, tool-use APIs, and autonomous decision logic to reduce manual work and speed up content operations. Not every experiment ships, but all of them teach us something.
- Grow into a trusted advisor with alpha and beta customers - building, testing, and documenting workflows for new features before they ship, and feeding sharp, actionable feedback.
- Build sales enablement gold: playbooks, demo environments, video walkthroughs, and workflow documentation - with a growing emphasis on agentic AI use cases.
- Be a data-driven voice in the room. Use structured field intelligence and hands-on customer evidence to highlight workflow gaps. Influence the product roadmap with reproducible examples, not just gut feelings,
What You Bring- 6+ years of hands-on experience in creative operations, post-production, digital marketing, or solutions consulting - you know how creative teams actually work.
- API workflow chops: you can architect and configure API-based integrations across complex enterprise tech stacks, including AI/ML service APIs like Adobe Firefly, OpenAI or Anthropic.
- Curiosity about agentic AI drives you, and you have enough technical knowledge to take action. You might not have shipped a production multi-agent system. However, you have tinkered with tool-calling agents, or built useful applications with an LLM or equivalent experience. You know where to begin and are eager to progress.
- Communication presence across every room: you can whiteboard workflow architecture with practitioners and deliver an AI-powered value narrative to a business leader.
- Cross-functional agility: you work well with Sales, Product and Marketing. A self-starter who can drive work forward without a lot of hand-holding.
- A genuine itch to understand how things work - and an even stronger itch to make them work better. You're energized by ambiguity, not paralyzed by it, and you treat every customer engagement as a chance to learn something new.
- Flexibility to travel as needed.
Expected Pay Range:Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $96,000 -- $182,950 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.
In New York, the pay range for this position is $126,400 - $182,950
At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).
In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.
