A Strategic Accounts Manager who will drive business development, build strong client relationships, and accelerate revenue growth. In this role, you will own the full enterprise lifecycle for your accounts: securing new business, leading initial onboarding and workflow configurations, and managing existing accounts to ensure long-term client success. You will be responsible for proactively scheduling and conducting regular meetings with your clients, addressing concerns, and identifying opportunities to close upselling and cross-selling opportunities for our services and products.
You Are: - Knowledgeable. You possess a deep understanding of platform capabilities, allowing you to translate client workflows into ideal settings and deliver expert guidance to stakeholders.
- Client-Focused. You champion customer success and build strong, lasting partnerships rooted in trust.
- Attentive. You pay close attention to customer needs, actively listening and conducting regular meetings to ensure a personalized, high-value experience.
- Problem-Solving. You have the ability to analyze complex onboarding or product issues, think creatively, and collaborate with technical teams to find effective solutions.
- Revenue-Driven. You are focused on maximizing account value, utilizing your full-cycle sales experience to capture expansion opportunities and hit targets.
You Bring: - Core Knowledge: Deep understanding of account management and customer retention strategies within a financial or repo environment. Functional Expertise: Proven experience in full-cycle sales, business development, and enterprise-level client onboarding.
- Technical Expertise: Ability to translate operational workflows into technical platform settings and collaborate with product/engineering teams on optimization.
You Own: - Relationship Management & Success
- Cultivate and nurture strong, long-term partnerships with key client stakeholders. Proactively schedule and conduct regular meetings to assess satisfaction and ensure ongoing success.
- Serve as the primary point of contact for all client issues, ensuring timely resolution through effective problem-solving and escalation.
- Account Growth & Revenue
- Identify, facilitate, and close upselling and cross-selling opportunities.
- Set and diligently work towards meeting or exceeding ambitious sales and revenue targets.
- Deliver tailored training and demonstrations of new products to showcase added value.
- Strategic Onboarding & Configuration
- Translate client operational workflows into ideal platform settings for seamless launch.
- Provide expert guidance to clients to create profitable business processes and meet their objectives.
- Partner with internal product and development teams on technical onboarding and optimization.
- Contractual & Market Analysis
- Partner with Legal to coordinate the execution of new agreements, addendums, and renewals.
- Analyze competition to implement innovative approaches for maximizing customer retention.
You Drive: - Execution: Ensuring seamless platform launches by aligning technical settings with client workflows. Maintaining a consistent cadence of client engagement and satisfaction reviews.
- Results: Achieving measurable growth in account value through successful cross-selling and upselling. Securing high retention rates by proactively addressing client concerns and evolving requirements.
Who You Will Work With: Reporting to the Director of Business Development, this role serves as a key bridge between our clients and internal teams. You will work closely with Product Owners, Business Development, and Management on a daily basis.
Must Have's: - 5+ years of customer-relations focused or industry-related experience.
- Bachelor's degree in logistics, business, or related field or equivalent professional experience.
- Superior communication and presentation skills. Ability to adapt and thrive in a fast-paced environment.
Nice to Have's: - Proficiency in Google Workspace. User experience with RDN (Recovery Database Network) or other SaaS platforms.
- Experience using HubSpot or other CRM software. Background in financial services, automotive finance, or recovery industries.
What We Offer: - Competitive pay
- Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
- Immediately vested 401K (US) or RRSP (Canada) with company match
- Paid Vacation, Personal, and Sick Time
- Paid maternity and paternity leave (US)
- Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
- Robust Employee Assistance Program
- Employer paid Leap into Service Day to volunteer
- Tuition Reimbursement for eligible programs
- Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
- Company culture of internal promotions, diverse career paths, and meaningful advancement
Sound like a match? Apply Now - We can't wait to hear from you!Compensation Range ofAnnual Salary: $85,000.00 - $85,000.00 USD
(Depending on experience, skill set, qualifications, and other relevant factors.)
