RR Donnelley

Strategic Account Specialist - Retail focus

RR Donnelley • $68K — $106K *
Milwaukee, WI 53215In-Person
Retail & Consumer Goods
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree related to functional work or role with 5+ years of relevant experience
  • Ability to identify critical elements and develop solutions
  • Effective organizational and prioritization skills to manage resources
  • Strong communication skills for clear, courteous interactions
  • Excellent business acumen and collaborative problem-solving abilities
  • Proficient in Microsoft Windows, MAC, and other technical tools
  • Experience mentoring junior team members in tools and systems

Responsibilities

  • Act as liaison between customers, sales, and production facilities
  • Develop processes to ensure service quality and customer satisfaction
  • Manage high-profile accounts and provide process improvement recommendations
  • Oversee production from the point of sale to final delivery
  • Review customer requirements and suggest efficient production alternatives
  • Enter production orders and manage manufacturing instructions
  • Coordinate delivery of customer-supplied materials across the platform

Benefits

  • Medical, dental, and vision coverage
  • Paid time off and disability insurance
  • 401(k) with company match
  • Life insurance and voluntary supplemental insurance
  • Parental leave and adoption assistance
  • Tuition assistance and employer/partner discounts
Full Job Description
Job Description

This is a hybrid position. The candidate should be in the Milwaukee WI, St Charles IL or Atlanta GA area to be able to be onsite as needed.

Acts as liaison between customer, sales, and production facilities across the platform. Plan and coordinate the production of client jobs in order to achieve the objectives of the service agreement in compliance of customer expectations, company policy, and profit and quality requirements. Applies understanding of customers business needs in building solid customer relationships, monitoring customer satisfaction, and providing consulting in conjunction with RR Donnelley sales. Primary point of contact for customer-required services across all locations in the platform.

Responsibilities:
  • Apply knowledge of customers business (organization structure, value chain, strategic plans, etc.) to partner with Sales to assess and develop processes to deliver on service quality and solutions development for the customer. Communicate the requirements to internal or external production/service providers. Primary resource and. Provide solutions, develop pricing and provides original/revised job requirements to Planning.
  • Partners with Sales to develop and execute on strategic customer plans and build contract provisions.
  • As the primary point of contact, manage high profile, complex and/or major accounts across multiple plants and/or external providers Provides recommendations to process improvements to bolster improved quality, customer satisfaction, increased productivity and lower operating costs.
  • Oversees the production process from point of sale until final delivery of customers product, analyzing customer requirements to determine completeness.
  • Review customer requirements for adherence to platform capabilities and provide efficient and economical production alternatives as needed.
  • Enter orders into production, and issues and revises instructions for manufacturing.
  • Coordinate the delivery of customer-supplied and other production materials across the platform.
  • Maintains active communication with and provide job status updates to customer, sales and manufacturing.
  • Facilitate the resolution of production-related problems and conduct appropriate service recovery process.
  • Provides leadership, career development and procedural assistance to the junior Account Specialists.


Qualifications
  • Bachelor degree in discipline related to functional work or role with 5+ years of relevant work experience
  • Must be able consistently identify critical elements, variables and alternatives to develop solutions.
  • Must be able to organize/prioritize existing resources and incorporate new information, as needed, to implement the most effective solutions.
  • Able to communicate clearly and courteously with those who need to know of decisions/actions/problems.
  • Able to apply excellent business acumen and collaborative skills when resolving problems.
  • Able to apply excellent functional computer knowledge in utilizing Microsoft Windows, MAC, or other technical tools in completing assignments.
  • Able to apply expertise in all the tools or applications used to complete work assignments.
  • Able to mentor junior level team members in the use of tools and/or systems in the position.
  • Requires excellent communication skills with ability to state messages in a clear manner by using language that is easy for others to understand.
  • Must be able to modify communication style both formal and informal to match the appropriate level of the audience targeted.
  • Requires strong understanding of the impact of a message on the organization or customer.


RRD's current salary range for this role is $68,500 to $106,900 / year. The salary range may be adjusted based on the applicable geographic location of the hired employee, and the range may change in the future. At RRD, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions may vary based upon, but not limited to education, skills, experience, proficiency, performance, shift and location. Depending on the role, in addition to base salary, the total compensation package may also include participation in a bonus, commission or incentive program. RRD's benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

About RR Donnelley

RR Donnelley is a global provider of integrated communications. The company works collaboratively with more than 60,000 customers worldwide to develop custom communications solutions that reduce costs, drive top-line growth, enhance ROI and ensure compliance. The company provides a broad range of services in commercial printing, direct mail, financial printing, print fulfillment, labels, forms, logistics, call centers, transactional print-and-mail, print management, online services, digital photography, color services, and content and database management to customers in the publishing, healthcare, advertising, retail, technology, financial services and many other industries.
Learn more about RR Donnelley
Size
32,000 employees
Market Cap
$790.2 million
Industry
Media
Net Income
$98.5 million
Founded
1864
5 Year Trend
-6.2%
Revenue
$5.1 billion
NASDAQ
RRD
* Ladders Estimates

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