Role SummaryFieldguide is scaling its approach to supporting our largest, most complex enterprise accounts. The
Strategic Account Partner is a
customer-facing, strategic orchestration leader for our largest accounts - enabling cross-organizational alignment, driving growth initiatives, and ensuring customers realize the full value of their investment. Unlike a traditional PMO, this role is externally oriented and deeply embedded in customer success, expansion strategy, executive engagement, and multi-stakeholder orchestration.
As a Strategic Account Partner, you will work alongside our Strategic Account Executive(s), Customer Success teams, exec teams, and cross-functional partners to ensure that enterprise customers are delighted, expanding, and deeply partnered with Fieldguide.
What You'll DoCustomer Strategy & Expansion- Build and own enterprise-wide account plans that align Fieldguide's strategic value with the customer's vision, priorities, and business outcomes.
- Coordinate and drive cross-practice initiatives - connecting Advisory, Audit, Technology, and operational leaders with internal Fieldguide product and delivery resources.
- Partner with the Strat AE on expansion opportunity identification, prioritization, and execution.
Executive & Stakeholder Engagement- Serve as a trusted advisor and point of strategic coordination across executives and senior leaders at customer organizations.
- Facilitate executive business reviews (EBRs) and alignment sessions that reinforce value delivered, unlock sponsorship, and deepen strategic partnerships.
Cross-Functional Enablement- Orchestrate internal Fieldguide teams (AE. ELTm Product, CSE, CS, RevOps, Marketing) to remove blockers, streamline delivery, and ensure proactive outcomes.
- Act as the integrated linchpin across functions - reducing friction and accelerating customer momentum.
Operational Excellence- Establish playbooks, frameworks, and repeatable patterns for managing enterprise complexity, tracking initiatives, and reporting progress.
- Use qualitative insights and quantitative signals to inform strategic decisions and improve customer experience and outcomes.
Thought Leadership- Advocate for customer needs internally - shaping product and roadmap discussions based on deep customer insights.
- Represent Fieldguide at customer events, industry forums, and executive gatherings to elevate Fieldguide's brand and strategic value.
Who You AreWe're looking for someone who thrives in ambiguity, loves solving complex puzzles, and can juggle multiple high-value priorities with grace.
- Strategic thinker with 8+ years of experience in enterprise account leadership, program leadership, or customer success strategy.
- Proven success managing complex, multi-threaded customer relationships at scale.
- Exceptional communicator with executive presence and a consultative approach to building trust.
- Able to influence without authority - internally and externally.
- Comfortable navigating ambiguity, driving alignment across teams, and accelerating outcomes in fast-paced environments.
- Deep empathy for customers and a passion for enabling their success.
- Experience in SaaS, enterprise software, or professional services is a plus.
More about Fieldguide:Fieldguide is a values-based company. Our values are:
- Fearless - Inspire & break down seemingly impossible walls.
- Fast - Launch fast with excellence, iterate to perfection.
- Lovable - Deliver happiness & 11 star experiences.
- Owners - Execute & run the business with ownership.
- Win-win - Create mutual value & earn trust for life.
- Inclusive - Scale the best ideas with inclusive teams.
Some of our benefits include:- Competitive compensation packages with meaningful ownership
- Unlimited PTO
- 401k
- Wellness benefits starting on your first day
- Technology & Work from Home reimbursement
- Flexible work schedules
