The Role

Square's Strategic Account Management organization is seeking an experienced professional to drive growth and retention within our Retail Strategic Account Management program. This team partners with some of Square's largest retail sellers - businesses redefining how technology shapes the customer and merchant experience.

In this role, you'll serve as a trusted advisor to retail executives and operators, helping them simplify operations, improve performance, and scale using Square's ecosystem. You'll uncover opportunities for growth, develop tailored retention strategies, and collaborate closely with Product, Engineering, Finance, and Marketing to deliver seamless, impactful outcomes for our most valuable sellers.

The ideal candidate is strategic, empathetic, and passionate about building long-term relationships. You excel at navigating complex organizations, aligning internal teams, and finding creative ways to solve customer challenges. You thrive in dynamic environments, advocate for your clients, and play a key role in shaping how Square continues to serve the upmarket retail space.

You Will

• Own and maintain relationships across a portfolio of ~160 strategic retail sellers, driving account expansion, retention, and satisfaction
• Consult with business owners and operators to uncover opportunities across operations, payments, and commerce
• Design and implement customized solutions that drive measurable business results
• Act as the voice of the customer, advocating for upmarket seller needs with Product, Engineering, and Operations teams
• Collaborate cross-functionally with Account Executives, Product Managers, and Solution Engineers to deliver integrated, scalable outcomes
• Where and when appropriate, visit customers in-person for negotiations and/or churn prevention
• Negotiate and manage contracts and pricing, ensuring mutual wins and long-term success
• Deliver white-glove support, resolving critical issues and proactively driving engagement

You Have

• 5+ years of experience in sales or account management, ideally within SaaS, payments, or POS technology
• Proven success growing and retaining a book of business
• Consistent overperformance on key metrics and revenue targets
• Strong discovery and consultative selling skills
• Retail industry experience preferred, but not required
• Technical solutioning skills, including requirements gathering and translating customer needs into scalable solutions
• Demonstrated success retaining and expanding strategic accounts
• Experience negotiating contracts and pricing with senior stakeholders
• Exceptional written and verbal communication skills - storytelling is central to this role
• Creative, strategic problem-solver who thrives in ambiguous environments
• Growth mindset, empathetic collaborator, and positive team player

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future. To find a location's zone designation, please refer to this resource . If a location of interest is not listed, please speak with a recruiter for additional information.

Zone A: ($135,200 - $202,800)

Zone B: ($125,800 - $188,600)

Zone C: ($119,000 - $178,400)

Zone D: ($108,200 - $162,200)

While there is no specific deadline to apply for this role, U.S. roles are typically open for an average of 55 days before being filled by a successful candidate. Please refer to the date listed at the top of this job page for when this role was first posted.

Application Guidelines

Candidates may submit up to 9 active applications within a 60-day period. Reapplications to the same role are accepted 90 days after a previous application has been reviewed.

Use of AI in Our Hiring Process

We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws.

Contact us here with hiring practice or data usage questions.

Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. Check out our other benefits at Block.

Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we're helping build a financial system that is open to everyone.