DescriptionAbout the Role:We are looking for a
Strategic Account Manager to join our dynamic team at
Noatum Logistics. In this role, you will be responsible for facilitating, monitoring, and integrating the Noatum Logistics service offering, both internally and externally, to optimize service delivery and customer value/satisfaction, and to drive continuous improvement.
Key Responsibilities:- Own and manage assigned account(s) overall at a program management level, executing specific requirements as documented in the customer SOP and destination account management document. Develop and maintain necessary metrics/KPIs.
- Maintain strong contact/relationships with key decision makers and influencers within global customers and Noatum Logistics regions supporting those customers. Develop and maintain in-depth knowledge of customer's business and associated supply chain requirements.
- Create and develop strategic account plans to grow revenue and market share within the assigned account group.
- Develop a trusted advisor relationship with customer stakeholders and executive sponsors. Engage with stakeholders and sponsors on project support and account updates.
- Ensure the timely, successful delivery, and execution of our solutions according to customer needs and objectives. Pro-actively recommend solutions to address and correct identified issues.
- Own and maintain customer tariff (sell rates), including new rate requests, based on customer's business growth and new location opportunities.
- Identify and prioritize sales opportunities within existing accounts, as well as new business prospects, to achieve sales targets and objectives.
- Monitor service levels to ensure that performance statistics meet customer and Noatum Logistics contractual requirements.
- Ensure compliance with operational, regulatory, and administrative policies and procedures.
- Execute customer's strategic initiatives to drive continuous process improvement and create long-term value.
- Collaborate with internal teams, including operations, pricing, and customer service, to develop and deliver customised logistics solutions that address customer requirements.
- Implement project management escalation line.
- Manage EDI troubleshooting and issue resolution.
- Lead Noatum Logistics global and regional control tower management discussions to share best practices. Ensure the transfer of best practices throughout the area of responsibility.
- Conduct regular business reviews with customers to review performance, identify areas for improvement, and explore opportunities for additional services.
- Stay informed about industry trends, market developments, and competitive landscape within the assigned customer landscape.
- Lead implementation for customer projects or integrations.
- Prepare and present proposals, presentations, and contract negotiations to secure new business and renew existing contracts.
- Utilize customer relationship management (CRM) software to track sales activities, manage leads, and maintain accurate records of customer interactions.
- Provide timely and accurate forecasting and reporting of sales activities, pipeline, and revenue projections.
- Represent the company at industry events, conferences, and trade shows to promote our services and expand our presence within the region.
What We Are Looking For:College degree in logistics, supply chain, international business, or project management or 5+ years strong working knowledge of international transportation and logistics (preferably in ocean 3PL/4PL/PO management) or a combination of both.
- Experience with process mapping, definition, and documentation (via MS Offices applications).
- Comprehensive knowledge of transportation modes, pricing, and systems.
- Working knowledge of EDI concepts and processes and ERP systems (JDE/SAP, etc.).
- Advanced proficiency in MS Office suite of products (Excel, PowerPoint, and Visio) as well as proficiency in supply chain concepts and processes (i.e., international supply chain, inventory management, compliance, distribution and/or procurement).
- A well-organized self-starter who is highly detail oriented.
- Excellent interpersonal, organizational, and both written and verbal communication skills.
- Experience in customer interaction (i.e., customer service, sales, sales support, or customer solutions).
- Ability to represent the team and function effectively in dealings with internal customers and vendors is essential.
Physical Requirements:- Noatum is committed to the full inclusion of all qualified individuals. As part of this commitment, Noatum will ensure that persons with disabilities are provided reasonable accommodations.
- The job is performed indoors in a traditional office setting. Activities include extended periods of sitting while working at a computer and occasional fast-paced operations and events.
- The employee is occasionally required to stand, walk, sit, and reach with hands and arms.
- Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus.
- Ability to communicate orally with customers, vendors, management, and co-workers. Regular use of the telephone, virtual meetings, and e-mail for communication. Hearing, vision, and speaking within normal ranges are essential for normal conversations, to receive ordinary information, and to prepare or inspect documents.
- Good manual dexterity for the use of common office equipment such as computers, calculators, and copiers.
- While performing the duties of this job, the employee is regularly required to sit, handle, use hands to grasp, or feel and operate a computer keyboard, mouse, and telephone keypad.
What We Offer:- Permanent Contract - Enjoy stability and long-term career opportunities.
- Flexible Benefits Plan - Choose what suits you best: Health, Dental, Vision, 401K Plan with company match.
- Celebrate Your Birthday - Take a day off to make your special day even better.
- 11 paid Holidays and 5 floating holidays.
- Flexible work schedules.
- Professional Growth - Access continuous learning and development opportunities to boost your career.
- Collaborative & International Environment - Work with diverse teams and be part of a global network.
- Corporate University - Benefit from ongoing training programs designed to keep you ahead.
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