About the role:Render is seeking a foundational Strategic Account Manager to build and nurture strategic partnerships with our largest and fastest growing customers. Our product-led growth model has attracted a significant number of high-growth companies who have scaled their usage organically, and as they grow, it's critical that we evolve from just a self-service solution into a strategic business partner. This role is pivotal in demonstrating Render's long-term value and scalability, owning the commercial health of the relationship, and ensuring our customers achieve their business objectives on our platform.
As the primary business owner for a portfolio of Render's most important customers, you will be responsible for understanding their strategic goals, leading commercial conversations, and driving adoption and expansion. You will proactively identify and mitigate churn risks by reinforcing our value proposition against alternatives managed platform services and hyperscalers. Working in close partnership with our Customer Engineers, you will provide a holistic experience that combines deep technical guidance with strategic business alignment, ultimately securing our position as a long-term partner in their success.
Responsibilities include:- Manage a dedicated portfolio of high-growth customers, establishing yourself as their trusted business advisor and primary point of contact.
- Develop a deep understanding of each customer's business, their key objectives, and their technical roadmap to create and account plans that ensure Render is delivering maximum value.
- Proactively identify and mitigate churn risks by addressing customer concerns, articulating Render's scalability, and reinforcing the value proposition.
- Drive account expansion by identifying opportunities to convert customers from month-to-month to committed annual contracts and lead the upsell motion.
- Collaborate closely with our Customer Engineers, who own the technical relationship with developers, to present a unified front and ensure customers are both technically successful and strategically aligned.
- Lead regular business reviews with key stakeholders to showcase ROI, review progress against goals, and uncover new opportunities for partnership.
- Serve as the voice of your customers internally, sharing their feedback and insights with our Product and Engineering teams.
- Represent Render with authenticity, curiosity, and technical credibility in every customer interaction.
We're looking for someone who:- Has 5+ years of proven experience in a customer-facing role such as Account Management or Customer Success, preferably in the cloud infrastructure or developer tooling space
- Possesses a commercial mindset with a track record of successfully managing renewals, identifying expansion opportunities, and negotiating contracts
- Is familiar with using product usage data or analytics to identify customer health risks and expansion opportunities
- Is a strategic thinker who can connect the dots between a customer's technical challenges and their overarching business goals
- Excels at building rapport and trust with a wide range of stakeholders from senior engineers to C-level executives
- Is savvy with product-led growth (PLG) environments and understands how to engage customers who initially adopted a product through a self-service motion
- Is a builder who thrives in ambiguity. You are energized by the opportunity to shape a new function and create processes, not frustrated by the lack of standardized playbooks
- Has a strong sense of empathy and a genuine passion for helping developers and engineering teams succeed
Nice-to-Haves:- Background at high-performing developer-facing hyper growth tech companies
- Experience with hyperscalers and / or cloud platform solutions
- Experience helping customers migrate from hyperscalers to managed platform solutions
- Experience as a founding or early member of an Account Management or Customer Success team, with a demonstrated ability to help build playbooks and processes from the ground up
If this role excites you but you don't meet every single requirement, we'd still love to hear from you-your unique experience might be just what we need.
Benefits- 4 weeks of paid vacation.
- 14 weeks of fully paid parental leave for all parents to bond with a newly born, adopted, or fostered child. We will also work with you to create a supportive plan of return.
- Long-term disability, life insurance, and 401K plans.
- 100% employer-paid medical coverage and 99% employer-paid dental and vision coverage for you and a dependent. FSAs and HSAs are available as well.
- Monthly lifestyle stipend for wellness, mental health and therapy, hobbies, etc.
- Monthly cell phone and internet subsidy.
- Commuter benefits for Renders in the Bay Area, and home office stipends for remote Renders.
- Continuous learning benefits & related support.
This position is generally not eligible for new visasponsorship. At Render's discretion, the business may sponsor existing visa transfers. Applicants who require sponsorship must receive business authorization.
