Radial

Strategic Account Manager

Radial$100K — $120K *
Enterprise Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of business experience in a quota-carrying role
  • Preferred 5+ years in technology, software, or similar financial solutions
  • Strong consultative sales skills with high closure rate capabilities
  • Excellent verbal and written communication for remote and internal interactions
  • Organizational skills with computer proficiency for tracking and follow-ups

Responsibilities

  • Manage a portfolio of high-impact accounts as a trusted advisor
  • Identify challenges early to maximize customer use of Sage products
  • Focus on renewals while seeking upsell and cross-sell opportunities
  • Drive growth in complex or high-value customer accounts
  • Contribute to strategic initiatives and peer development

Benefits

  • Competitive salaries placing us in the top 5% of similar companies
  • Comprehensive health, dental, and vision benefits
  • 401(k) with 100% matching up to 4%
  • Generous PTO including 21 personal days and 10 national holidays
  • 18 weeks paid parental leave after one year
  • Paid volunteering days and tuition reimbursement program
  • Annual wellness credits and reimbursements for fitness
  • Access to career development and training opportunities
Full Job Description
Job Title
Strategic Account Manager

Job Description
Strategic Account Manager-Sage Intacct

Hybrid schedule - work from the office three days per week.

You'll represent software that combines decades of trusted expertise with modern tools like Sage Ai. Our software makes work easier and more efficient for our customers - that's why they love it.

Uncapped earnings

Our compensation structure includes a base salary plus commission. We believe that if you put in the work, you should be rewarded for it.

10 paid days for volunteering and learning:

Through Sage Foundation, you can donate your skill-based support or manual labor to causes you care about 5 days per year. Another 5 days per year can be invested in engaging in learning opportunities that interest you, because we care about your development at Sage.

Summary of your day-to-day:

Key Responsibilities
You'll typically focus on managing a portfolio of high-impact accounts, strategic verticals, and customer accounts, acting as a trusted advisor by spotting challenges early and helping customers get the most out of Sage products. Additionally, you'll care deeply about renewals, always looking for upsell and cross-sell opportunities that drive growth and deliver real business impact. You will drive growth in complex or high-value accounts and contribute to strategic initiatives and peer development.

Key performance metrics (KPMs):

Everyone wants to know what's expected of them, and they want to be supported in achieving those goals, too. Growing Sage Intacct is our primary focus, so you can expect plenty of resources to help you experience your best work yet. As an account manager, your success will be shaped by:
• Total CSAT and NPS scores
• Average renewal and churn reduction rates
• Total growth in revenue from upselling and cross-selling
• Total NRR scores
• Percentage of CRM accuracy

Requirements:
• 5+ years of business experience and successful quota-carrying experience.
• Preferred: 5+ years of experience selling technology solutions, application software, or other financial, business, CRM, or ERP solutions.
• Strong sales acumen and consultative skills to conduct thorough discovery calls and translate them into qualified opportunities that result in a high closure rate.
• Excellent communication skills, both oral and written, that will enable remote sale of products and services, as well as internal information-sharing.
• Organizational skills and computer competency that will facilitate customer and business tracking, follow-up, and team coverage.

Perks? We have plenty.
• Competitive salaries that landed us in the top 5% of similar-sized companies (according to Comparably).
• Comprehensive health, dental, and vision coverage.
• 401(k) retirement match (100% matching up to 4%).
• 32 days paid time off (21 personal days, 10 national holidays, 1 floating holiday).
• 18 weeks of paid parental leave for birth, adoption, or surrogacy offered 1 year after the start date.
• 5 days paid yearly to volunteer (through Sage Foundation).
• $5,250 tuition reimbursement per calendar year, starting 6 months after the hire date.
• Sage Wellness Rewards Program ($600 wellness credit and $360 fitness reimbursement annually).
• Library of on-demand career development options and ongoing training offerings.

Function
Sales

Country
United States

Office Location
Austin;Atlanta;Lawrenceville;Portland

Work Place type
Hybrid

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About Radial

Radial is a leading provider of e-commerce technology and operations solutions for retailers and brands. The company offers a range of services, including order management, payment processing, fraud detection, and customer care. Radial's solutions are designed to help retailers and brands improve their online shopping experiences, increase sales, and reduce costs. The company serves a wide range of industries, including fashion, beauty, electronics, and home goods. Radial is headquartered in King of Prussia, Pennsylvania, and has operations in the United States, Europe, and Asia.
Learn more about Radial
Size
7,000 employees
Industry
Founded
1999

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