Radial

Strategic Account Manager

Radial$110K — $130K *
Enterprise Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of business experience with a proven track record in quota-carrying roles.
  • 5+ years of technology solutions sales experience, ideally in application software or ERP.
  • Demonstrated sales acumen with strong consultative skills for effective discovery.
  • Excellent verbal and written communication skills for remote sales and collaboration.
  • Strong organizational abilities and computer skills essential for tracking customer interactions.

Responsibilities

  • Manage a portfolio of high-impact accounts as a trusted advisor.
  • Identify challenges early to help customers maximize Sage products' benefits.
  • Focus on customer renewals while seeking upsell and cross-sell opportunities.
  • Drive growth in complex, high-value account scenarios.
  • Contribute to strategic initiatives and promote peer development.

Benefits

  • Competitive salary positioned in the top 5% of similar-sized companies.
  • Comprehensive health, dental, and vision insurance packages.
  • 401(k) plan with 100% matching up to 4% to support retirement savings.
  • Generous paid time off totaling 32 days annually, including personal, national holidays, and a floating holiday.
  • Substantial 18 weeks of paid parental leave after the first year of employment.
  • Tuition reimbursement of up to $5,250 per year available after 6 months.
  • Wellness program offering $600 in wellness credits and $360 fitness reimbursements.
Full Job Description
Job Title
Strategic Account Manager

Job Description
Strategic Account Manager-Sage Intacct

Hybrid schedule - work from the office three days per week.

You'll represent software that combines decades of trusted expertise with modern tools like Sage Ai. Our software makes work easier and more efficient for our customers - that's why they love it.

Uncapped earnings

Our compensation structure includes a base salary plus commission. We believe that if you put in the work, you should be rewarded for it.

10 paid days for volunteering and learning:

Through Sage Foundation, you can donate your skill-based support or manual labor to causes you care about 5 days per year. Another 5 days per year can be invested in engaging in learning opportunities that interest you, because we care about your development at Sage.

Summary of your day-to-day:

Key Responsibilities
You'll typically focus on managing a portfolio of high-impact accounts, strategic verticals, and customer accounts, acting as a trusted advisor by spotting challenges early and helping customers get the most out of Sage products. Additionally, you'll care deeply about renewals, always looking for upsell and cross-sell opportunities that drive growth and deliver real business impact. You will drive growth in complex or high-value accounts and contribute to strategic initiatives and peer development.

Key performance metrics (KPMs):

Everyone wants to know what's expected of them, and they want to be supported in achieving those goals, too. Growing Sage Intacct is our primary focus, so you can expect plenty of resources to help you experience your best work yet. As an account manager, your success will be shaped by:
• Total CSAT and NPS scores
• Average renewal and churn reduction rates
• Total growth in revenue from upselling and cross-selling
• Total NRR scores
• Percentage of CRM accuracy

Requirements:
• 5+ years of business experience and successful quota-carrying experience.
• Preferred: 5+ years of experience selling technology solutions, application software, or other financial, business, CRM, or ERP solutions.
• Strong sales acumen and consultative skills to conduct thorough discovery calls and translate them into qualified opportunities that result in a high closure rate.
• Excellent communication skills, both oral and written, that will enable remote sale of products and services, as well as internal information-sharing.
• Organizational skills and computer competency that will facilitate customer and business tracking, follow-up, and team coverage.

Perks? We have plenty.
• Competitive salaries that landed us in the top 5% of similar-sized companies (according to Comparably).
• Comprehensive health, dental, and vision coverage.
• 401(k) retirement match (100% matching up to 4%).
• 32 days paid time off (21 personal days, 10 national holidays, 1 floating holiday).
• 18 weeks of paid parental leave for birth, adoption, or surrogacy offered 1 year after the start date.
• 5 days paid yearly to volunteer (through Sage Foundation).
• $5,250 tuition reimbursement per calendar year, starting 6 months after the hire date.
• Sage Wellness Rewards Program ($600 wellness credit and $360 fitness reimbursement annually).
• Library of on-demand career development options and ongoing training offerings.

Function
Sales

Country
United States

Office Location
Austin;Atlanta;Lawrenceville;Portland

Work Place type
Hybrid

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About Radial

Radial is a leading provider of e-commerce technology and operations solutions for retailers and brands. The company offers a range of services, including order management, payment processing, fraud detection, and customer care. Radial's solutions are designed to help retailers and brands improve their online shopping experiences, increase sales, and reduce costs. The company serves a wide range of industries, including fashion, beauty, electronics, and home goods. Radial is headquartered in King of Prussia, Pennsylvania, and has operations in the United States, Europe, and Asia.
Learn more about Radial
Size
7,000 employees
Industry
Founded
1999

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