10+ years of experience in account management, sales, or customer success in the SaaS industry
Bachelor's degree in Business, Marketing, or a related field
Proven experience in selling SaaS solutions and driving subscription-based sales
Strong revenue generation background, preferably in early-stage environments
Excellent communication and interpersonal skills for building customer relationships
Analytical mindset to interpret data and inform strategies
Proficiency in CRM software and account management tools.
Responsibilities
Drive account renewal, retention, and growth through strategic engagement with clients
Negotiate and execute renewal contracts in collaboration with the Finance team
Build and maintain strong relationships with key stakeholders in client organizations
Monitor account performance, analyze metrics, and prepare regular reports
Collaborate with internal teams to enhance the client experience and share insights
Lead customer escalations to resolution and proactively manage risk
Identify upsell and cross-sell opportunities at renewal time.
Benefits
Comprehensive benefits package including health insurance and retirement plans
Remote work stipend and flexible vacation/PTO policy
Opportunities for professional development and career growth
Flexible work arrangements with a remote-first approach
Assistance with home office setup and semi-monthly internet stipend.
Full Job Description
Strategic Account Manager Position Overview: Reporting to the Director of Account Management, the Strategic Account Manager will be responsible for the retention and expansion of key accounts. Your primary objective will be to build strong, long-lasting relationships with our clients, ensuring their satisfaction and identifying opportunities for growth. The ideal candidate will gain a deep understanding of the fiber industry and our customer needs, exceptional customer service skills, and a proven track record of managing and expanding accounts. Key Responsibilities, including but not limited to:
Account Renewal, Retention and Growth
Drive and lead the renewals process in collaboration with the Account team to preserve and improve customer contracts and relationships.
Effectively engage with key decision makers to identify customer requirements and uncover roadblocks to ensure timely commitments.
Negotiate and execute renewal contracts (in partnership with Finance) that align to customer goals.
Present renewal proposal(s) and options to customer and notify customer of upcoming contract expiration.
Discover and identify upsell/cross-sell opportunities upon contract renewal to maximize customer growth.
Communicate risk clearly and take the lead in developing resolution strategies, escalating wherever appropriate.
Relationship Management
Build and maintain strong relationships with key stakeholders and decision-makers within client organizations.
Serve as the primary point of contact for clients, providing exceptional customer service and support.
Understand clients' business objectives and challenges, and provide tailored solutions to meet their needs.
Performance Analysis and Reporting
Monitor account performance and analyze key metrics to identify trends and areas for improvement.
Monitor Customer Health metrics, taking appropriate action to proactively engage, as well as lead Customer escalations to resolution.
Prepare and present regular reports on account status, renewal forecasts, and expansion opportunities.
Use data-driven insights to inform account strategies and decision-making.
Collaboration and Teamwork
Work closely with internal teams, including sales, marketing, product, and customer success, to ensure a seamless client experience.
Share client feedback and insights with internal teams to help shape product development and marketing strategies.
Participate in team meetings, training sessions, and professional development activities.
Qualifications:
The successful person in this role will have a successful track record in being a strong revenue generator, ideally in early stage environments.
10+ years of experience in account management, sales, or customer success in the SaaS industry
Bachelor's degree in Business, Marketing, or a related field
Proven experience in selling SaaS solutions, with a strong ability to engage prospects and drive subscription-based sales
Ability to develop a strong understanding of VETRO's business model and industry trends
Excellent communication and interpersonal skills, with the ability to build and maintain strong customer relationships
Strategic thinker with the ability to develop and execute account plans
Analytical mindset with the ability to interpret data and use it to inform strategies
Self-motivated and results-oriented, with a proven ability to meet and exceed targets
Proficient in CRM software and other account management tools.
Benefits:
Competitive salary commensurate with experience.
Comprehensive benefits package, including health insurance, retirement plans with 401K match, remote work stipend, Learning & Development fund, and flexible vacation and PTO.
Professional development opportunities and career growth within an innovative and rapidly growing company.
Flexible work arrangements with a remote-first approach.
Work Environment:
This role has the ability to either work in our Portland, ME HQ or hybrid
In a hybrid role you are expected to have a designated space that is conducive to productivity and conducting confidential video calls. VETRO will assist with technology needed to set up your home office, as well as offer a semi-monthly internet stipend. While working remotely, you are expected to be distraction-free from non-work responsibilities during working hours.
Join VETRO and be at the forefront of reshaping broadband infrastructure. Apply now to make a significant impact on the future of telecom and help our customers achieve success.
