Strategic Account Manager, Mining

The Position

The Strategic Account Manager serves as the dedicated leader for our most critical global accounts, operating as a strategic partner, trusted advisor, and central orchestrator of the customer-facing team. This role is focused on transforming high-value accounts into deep, long-term partnerships that enable mutual growth and co-innovation.

Acting as an extension of our leadership, you will shape global commercial frameworks and embed our solutions into the customer's core transformation agenda. You will manage and develop a portfolio representing the top 3% of our global accounts, ensuring meaningful strategic impact and sustained value delivery.

In this role, you will have the opportunity to:
• Build deep, holistic knowledge of customer organizations, from operational processes to executive-level strategic priorities, to co-develop solutions, lead strategic discussions, and align with long-term business goals to deliver maximum value.
• Own the overall engagement cadence, including Quarterly Business Reviews (QBR) and joint planning sessions, while acting as the central leader coordinating global internal resources and shaping governance models aligned to customer's strategic needs.
• Lead strategic dialogues focused on the customer's core business challenges, positioning our organization as a key contributor to their strategic planning.
• Design and execute global commercial strategies supported by predictive financial models to forecast opportunities, mitigate risks, and deliver against revenue targets with a strong focus on long-term value and customer loyalty rather than immediate revenue.
• Develop and maintain multi-threaded relationships, confidently engaging C-suite and board-level stakeholders to influence decisions and lead high-impact strategic reviews.
• Ensure all activities are focused on measurable business outcomes, aligning solutions to customer priorities and driving value-based results that support their transformation objectives.
• Leverage your position to inform industry direction and internal product roadmaps by aligning future customer needs with our strategic vision.

To be successful in this role, you should have:
• Minimum 10 years of experience in strategic sales or account management within a B2B software, technology, or professional services environment, managing large, complex global accounts.
• Bachelor's degree in business or related field. Master's degree is an asset.
• Strong experience engaging and developing C-suite relationships, with a demonstrated track record as a trusted executive partner.
• Outstanding executive presence and communication skills, with the ability to influence, build consensus, and lead discussions at board level.
• Deep understanding of strategic decision-making drivers and a proven ability to deliver value-based solutions aligned to customer objectives.
• Demonstrated success in enhancing organizational capability through mentorship, best practice sharing, and scalable solution development.
• Strong financial acumen, including expertise in modelling, forecasting, and building data-driven commercial strategies.
• A consultative, collaborative, and proactive mindset focused on long-term client success.
• High emotional intelligence, low ego, resilience, and the ability to navigate complexity and ambiguity while driving outcomes.

Additional Information

This role is based in our Vancouver, BC office, with a hybrid schedule requiring three or more days in the office and up to two days working from home. We will also consider strong candidates based in other locations.

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How to apply

If this sounds like the role for you, apply today