Paycom

Strategic Account Manager Job in Baltimore, MD | $95K Salary & Uncapped Sales Commissions | Paycom Careers

Paycom • $95K *
Baltimore, MD 21215In-Person
Business Services
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's Degree required
  • Strategic sales and closing experience preferred
  • Demonstrated success in a competitive sales environment
  • Ability to influence and persuade
  • Excellent communication skills, both written and verbal
  • Strong professional presence for presenting to executives
  • Ability to conduct thorough needs assessments for clients
  • Self-directed and efficient time management skills

Responsibilities

  • Work closely with sales representatives to ensure smooth transitions for new clients
  • Cultivate and nurture existing client relationships to enhance retention
  • Achieve revenue goals through effective client retention and account expansion strategies
  • Analyze and validate client needs on an ongoing basis
  • Drive revenue retention and growth while ensuring client satisfaction
  • Present performance metrics and strategic recommendations during business reviews
  • Maintain relationships with C-level executives and key stakeholders
  • Conduct regular meetings to review service usage and identify improvement areas
  • Stay updated on industry trends to uncover new growth opportunities

Benefits

  • Base salary with uncapped commission plan
  • Transportation allowance provided
  • Individual health insurance coverage for $1 per pay period
  • Generous paid time off including vacation, sick, and personal days
  • 401(k) with company matching contributions
  • Employee Stock Purchase Program available
  • Company-sponsored team and community events
  • Diversity and inclusion initiatives through 'Better Conversations'
  • Paid family leave for employees
  • Employee referral bonuses for successful introductions
Full Job Description
Description

This position is not eligible for sponsorship. Paycom is interested in every qualified candidate who is eligible to work in the United States

The Client Relations Representative is responsible for retaining existing company relationships through usage, retention, and additional revenue. Manages the ongoing relationship with existing clients by:

  • Leveraging technology to ensure they see a return on current and future investments
  • Identifying and developing additional revenue opportunities to add to their portfolio
  • Maximizing employee and client usage of Paycom software


RESPONSIBILITIES

  • Works closely with Outside Sales Representative and Transition Specialist Representative to ensure a smooth and effective transition of client ownership during the initial phase, providing a seamless transition and continuity of exceptional service.
  • Cultivates and nurtures existing client relationships for strong retention.
  • Achieves sales quota and revenue goals through client retention and account expansion strategies.
  • Proactively analyzes, clarifies, and validates client needs on an ongoing basis.
  • Drives revenue retention/growth, account profitability, and client satisfaction/loyalty.
  • Performs client presentations articulating the value proposition of software/solution/service offerings.
  • Maintains relationships at C-level and throughout the organization in support of providing business solutions and tools.
  • Conducts the required number of face-to-face meetings on a weekly basis
    • Prepares a strategic agenda, reviews usage, oversees software system updates, identifies needs and opportunities, and provides insight that helps clients maximize the value of an employee HR lifecycle within Paycom solutions
  • Conducts regular business reviews with clients, presenting performance metrics, identifying areas of improvement, and proposing strategic recommendations.
  • Stays updated on industry trends, market dynamics, and competitor activities to identify new growth opportunities.
  • Develops a complete understanding of the client's organizational structure.
  • Assists in software development efforts by delivering feedback on market needs and opportunities.


Travel:

  • Up to 75% travel - may include overnight on all avenues of transportation (plane, train and/or automobile)
  • Required to attend in person New Hire, Regional and Department training


What We Offer:

  • Base salary, transportation allowance, and an uncapped commission plan
  • $1 per-pay-period individual health insurance coverage for employees
  • Paid vacation, sick, holiday, and personal days to encourage you to accomplish your goals outside work
  • 401(k) with matching + Employee Stock Purchase Program to help you build wealth for the future
  • Company + team-based events to create community
  • Ongoing company-wide roundtable discussions called "Better Conversations" to promote diversity, inclusion, and belonging
  • Paid family leave programs to ensure you have support and time off when you need it most
  • Employee referral bonuses to reward you for introducing other great people to Paycom
  • Award-winning learning and development programs to enable you to grow long-term with us


Qualifications

Education/Certification:

  • Bachelor's Degree


PREFERRED QUALIFICATIONS

Experience:

  • Strategic sales and closing experience
  • Experience in a competitive environment with a record of success exceeding goals that may be demonstrated through previous sales experience


Skills and Abilities:

  • Ability to influence and persuade
  • Ability to work in fast paced, ever-changing environments and high-pressure situations
  • Ability to de-escalate situations and provide conflict resolution
  • Self-directed with the ability to think independently
  • Ability to conduct needs assessments for clients
  • Ability to manage time and scheduling efficiently
  • Professional presence with ability to present to executive decision makers and large groups
  • Willingness to help team members by sharing knowledge
  • Excellent communication skills (telephone, oral, and written)


About Paycom

Paycom (NYSE:PAYC) automates the entire employee life cycle in a truly single HR and payroll software. The best HCM software allows employees to enter and manage their own HR and payroll data — anytime, anywhere — via desktop or our easy-to-use mobile app. With employee data flowing seamlessly through a single database, you’re able to experience full-solution automation, eliminate data reentry and maximize your ROI. Looking to accelerate your career in tech by working on the best payroll software in the industry? Unlock your potential at the best HCM company. Join a fast-paced workplace and enjoy $1-per-pay-period health insurance, paid family leave, on-site fitness centers and wellness advisors, and more. Apply today and join our award-winning team! • Forbes’ America’s Best Large Employers (2025) • TIME World’s Best Companies (2025) • Newsweek’s World’s Most Trustworthy Companies (2025) Come grow with us!
Learn more about Paycom
Size
5,385 employees
Market Cap
$17.3 billion
Industry
Enterprise Technology
Net Income
$143.4 million
5 Year Trend
+26.2%
Revenue
$841.4 million
NASDAQ
PAYC
* Ladders Estimates

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