DescriptionWe're looking for a
Strategic Account Manager to grow and deepen partnerships with leading healthcare organizations. This role focuses on
expanding existing accounts - turning successful initial deployments into broader programs that deliver greater impact and value.
You'll take ownership of customer relationships
after the initial sale, partnering closely with Business Development, Customer Success, and Product teams to drive adoption, demonstrate value, and identify
second-sale opportunities that expand footprint and revenue within existing customers.
Our partners include
health plans, health systems, PACE programs, Medicaid and Medicare Advantage organizations, and state aging agencies (AAA networks). The right person for this role excels at building trusted relationships with healthcare leaders and translating strong outcomes into scalable growth.
What You'll Do- Own and grow strategic healthcare accounts following handoff from the Business Development team.
- Drive account expansion ("second sale") by identifying opportunities to scale programs across additional populations, regions, or service lines.
- Build trusted relationships with executive, clinical, and operational stakeholders across payors, health systems, and government-funded programs.
- Develop and execute account strategies that drive long-term growth and partnership value.
- Partner with Customer Success and Implementation teams to ensure successful launches, adoption, and measurable impact
- Lead quarterly business reviews and executive discussions that demonstrate outcomes and align on expansion opportunities.
- Navigate complex healthcare organizations and contracting environments, particularly within Medicaid, Medicare Advantage, and state-funded programs.
- Maintain a strong expansion pipeline and clear visibility into growth opportunities within accounts.
Requirements- 4-7 years of experience in healthcare account management, partnerships, or client success.
- Experience working with health plans, health systems, PACE programs, Medicaid / Medicare Advantage organizations, or state aging agencies (AAA).
- Proven track record of expanding revenue within existing accounts through upsell, cross-sell, or program expansion.
- Strong understanding of the payer-provider ecosystem and value-based care environment.
- Ability to build credibility with senior healthcare stakeholders and navigate complex organizations.
- Highly collaborative, strategic, and comfortable operating in a fast-paced startup environment.
- Willingness to travel approximately 50%.
- Based in East Coast
Why This Role MattersThis role is critical to helping healthcare organizations
scale programs that improve outcomes for complex and aging populations. Success means turning strong early partnerships into
long-term, high-impact collaborations that grow across markets and populations.
In a nutshellWe're looking for a
Strategic Account Manager to grow and deepen partnerships with leading healthcare organizations.
This role is critical to helping healthcare organizations
scale programs that improve outcomes for complex and aging populations. Success means turning strong early partnerships into
long-term, high-impact collaborations that grow across markets and populations.
