Strategic Account Manager, Clinical Solutions (Health) About the RoleAs a Sales Account Manager with a portfolio of healthcare clients, you'll be the primary sales contact and trusted advisor responsible for developing long-term relationships, ensuring adoption, minimizing churn, and identifying opportunities to grow each account. We are seeking Northeastern US applicants.
Responsibilities Retention- Developing and delivering proactive engagement strategies, health checks, and business reviews.
- Analyzing product usage and satisfaction to ensure renewals and long-term value.
- Identifying risk signals early and take action to mitigate churn.
- Negotiating contracts that are mutually beneficial to both the customer and Elsevier.
Strategic Expansion- Identifying upselling and expansion opportunities aligned with customer goals.
- Positioning additional Clinical Solutions products to meet emerging needs through consultative selling.
- Leading sales motions from discovery through negotiation and closing.
Relationship Management - Building deep, trusted relationships with stakeholders across clinical, administrative, and IT functions.
- Serving as a consultative partner aligned to client objectives.
- Studying market trends and become an industry expert within your designated health system region.
Sales Execution & Enablement.- Owning the end-to-end sales process for renewals and expansions.
- Coaching sales executives on expansion opportunities that meet customer needs
- Forecasting accurately and manage pipeline using Salesforce CRM.
Internal Collaboration- Working closely with Sales Executives and Customer Success to drive results.
- Sharing market feedback and help shape product improvements.
- Supporting coaching, mentoring and training of new team members on occasion.
Requirements - Have 2+ years of experience in healthcare sales or account management - ideally selling SaaS technology or information solutions to hospitals or health systems. (Bachelor's degree required).
- Proven success in renewal management, upselling, or cross-selling.
- Display confidence when presenting to and influencing clinical, operational, and executive stakeholders.
- Have excellent presentation, communication, and strategic thinking skills.
- Able to thrive in a fast-paced, deadline-driven environment
- Are skilled in using Salesforce CRM and Microsoft Office tools (Excel, PowerPoint, Word).
- Able to adopt sales methodologies such as MEDDPICC, Challenger, Miller Heiman and/or Franklin Covey within your workflow.
- Able to travel overnight, generally up to 30% of the time or based upon the needs of the business and our customers.
- AI Fluency is valued but not required.
Work in a Way That Works for YouWe promote a healthy work-life balance and offer flexible working options. Our benefits include wellbeing initiatives, shared parental leave, study assistance, and sabbaticals-supporting both your immediate responsibilities and long-term goals.
Working for YouWe offer a comprehensive benefits package, including:
Health benefits: medical, dental, and vision coverage
Retirement benefits: 401(k) with match and Employee Share Purchase Plan
Wellbeing: wellness platform, Headspace subscription, and Employee Assistance Programs
Insurance: short- and long-term disability, life, accidental death, critical illness, and hospital indemnity
Family benefits: parental leave, adoption, and surrogacy support
Savings accounts: HSA, FSA, dependent care, and commuter benefits
Paid time off, plus volunteer and Employee Resource Group participation days
Primary Location Base Pay Range: Home based-New York $72,100 - $120,200. Total Target Cash Range: $111,000 - $185,000.If performed in New York City, the base pay range is $78,700 - $131,100, the total target cash range is $121,100 - $201,900.If performed in Rochester, NY, the base pay range is $65,600 - $109,200, the total target cash range is $100,900 - $168,200.U.S. National Base Pay Range: $65,600 - $109,200, Total Target Cash Range: $100,900 - $168,200. Geographic differentials may apply in some locations to better reflect local market rates.Pay mix between base and variable pay varies based on sales role; please discuss with the recruiter.
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location. 
