As a UMR Strategic Account Executive, you'll create the strategic retention and growth plan for customers with the goal of serving and renewing accounts. You'll merge your business savvy and relationship skills to become an extension of the customer's business.
Position in this function is responsible for the development and maintenance of business relationships of assigned customers. Serves in a consultative capacity to ensure customer satisfaction, retention, contract renewal, revenue maintenance, and adding additional lines of business. Provides consultative input in the design of a customer's benefit plan(s) and health and welfare strategy through the relationships established with customers and brokers.
If you are located in North or South Carolina, you will have the flexibility to work remotely* or hybrid in the Charlotte, NC area as you take on some tough challenges.
Primary Responsibilities:- The TPA Strategic Account Executive is accountable for servicing and renewing the customer year over year
- Customer (employer) loyalty and satisfaction, as measured by survey results and persistency
- Establish, cultivate and manage the customer relationship at multiple levels, serving as a healthcare consultant and trusted business advisor to this customer
- Establish, cultivate and manage relationships with consultants and brokers, recognizing the value they bring to our customer
- Create the strategic retention and growth plan for assigned customer, documenting and maintaining the plan within the formal Business Planning
- Strategically plan, negotiate and influence the interactions and relationships with customer, their broker/consultant and internal team members to achieve strategic account goals
- Value delivery to customer including plan performance, account management and service results
- Develop and maintain a detailed knowledge base of assigned customer, beyond the traditional healthcare-focused information/knowledge, to become an extension of the customer's business
- Facilitate the lifecycle of the customer relationship from RFP to renewal, including new customer implementations
- Clearly demonstrate the value propositions to upsell specialty and ancillary business and improve customer growth and retention
- Select, lead and leverage a team of internal team members as part of the customer's Strategic Account Team to strategically direct the customer's relationship with UnitedHealth Group
- Strategically plan and meet with customers quarterly, identifying trends and offering solutions per the Insight Driven Solutions (IDS) consultative and solutioning process
- Prepare, host and follow-up an annual strategic planning session with the customer
- Determine and clearly articulate the value story, trend drivers and tracking of solutions performance to the customer
- Participates in or represents account management in special projects
- Provides sales and marketing support through participation in finalist presentations and participates in Health and Benefit Fairs for assigned customers
- Assists in training and mentoring new SAEs and other Account Management team members
- Performs other duties as required
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:- State health and life insurance license or willing to obtain upon hire
- 3+ years of progressively more responsible sales and/or service experience
- Driver's license and access to reliable transportation
Preferred Qualifications:- 3+ years of strategic and consultative sales and/or account management experience
- TPA experience
*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $60,000 - $130,000 annually based on full-time employment. This role is also eligible to receive bonuses based on sales performance. We comply with all minimum wage laws as applicable.
