Strategic Account Executive

The Strategic Account Executive is a leader responsible for overseeing the development and execution of CRM strategies that drive customer engagement, retention, and lifetime value. This role leads cross-functional initiatives to enhance the customer experience, optimize CRM technologies, and align customer insights with business growth objectives.

Responsibilities

• Key Develop and lead the overall CRM evolution to support business goals across marketing, sales, and service
• Build and maintain long-term relationships with customers to foster loyalty and satisfaction.
• Serve as the main point of contact for client inquiries, concerns, and feedback.
• Analyze customer data and behavior to identify trends and opportunities for improvement.
• Develop and implement CRM strategies to enhance customer engagement and retention.
• Collaborate with sales, marketing, and product teams to align customer strategies with business goals.
• Monitor and report on customer satisfaction metrics and KPIs.
• Manage CRM systems and ensure data accuracy and integrity.
• Lead initiatives to personalize customer interactions and improve service delivery.

The Requirements

• Bachelor's degree in business, Technology, or related field
• 10+ years of experience in Client Management / Account Management
• Proven experience in Customer Success, Account Management, or SaaS implementation
• Strong understanding of SaaS business models and customer lifecycle
• Excellent communication and relationship-building skills
• Proficiency with CRM and CS platforms (e.g., Gainsight, Salesforce, HubSpot)
• Analytical mindset with the ability to interpret customer data and trends
• Ability to manage multiple accounts and prioritize effectively

Benefits
At Strada, we support your whole self-offering a range of benefits for your health, wellbeing, finances, and future. These include health coverage, wellbeing programs, paid leave (vacation, sick, parental), retirement plans, learning opportunities, and more.

#LI-Remote

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Salary Pay Range

Minimum - Maximum:
$0.00 - $0.00

Pay Transparency Statement: Strada considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate's experience, education, certification/credentials, market data, internal equity, and geography. Strada makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level.

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units.