Role OverviewAs a Strategic Account Executive, you'll own Serval's largest and most strategic opportunities. You'll lead complex, multi-threaded sales cycles with IT, Security, and Operations executives - often across multiple regions or business units - to help enterprises transform their workflows through AI automation.
You'll collaborate closely with our founders and product team to shape Serval's enterprise motion, influence roadmap priorities, and define what "AI-powered IT" looks like at scale. This is a rare opportunity to help build a category-defining company from the ground up.
What You'll Do- Own the full enterprise sales cycle - from prospecting and stakeholder mapping to close and expansion.
- Develop deep relationships with senior IT, Security, and Operations leaders, becoming a trusted advisor on automation strategy.
- Orchestrate complex buying committees, aligning technical, security, and business stakeholders around Serval's value proposition.
- Deliver compelling demos and business cases that tie Serval's AI automation to measurable ROI and efficiency gains.
- Partner with founders, product, and engineering to influence roadmap priorities and ensure seamless enterprise delivery.
- Create repeatable playbooks for Serval's enterprise motion - deal structure, pricing, and expansion strategy.
- Represent Serval at industry events, conferences, and executive briefings (travel as needed, typically once per quarter).
What You'll Need- 10+ years of full-cycle B2B SaaS sales experience, with consistent top-tier attainment.
- Proven success selling technical or workflow automation platforms to large enterprises (multi-stakeholder, multi-region).
- Expertise running complex, consultative sales cycles (3-9 months) with VP/C-suite buyers in IT, Security, or Operations.
- Skilled in strategic account planning, multi-threading, and executive communication.
- High-agency operator - thrives in unstructured environments and helps define process rather than follow it.
- Exceptional presentation, negotiation, and storytelling skills.
- Based in or willing to work from our San Francisco HQ five days a week, with regular travel to customer sites and events.
Nice to Have- Previous experience at high-velocity SaaS companies.
- Experience joining or helping scale an early-stage (Series A - Series D) startup.
- Recognition for top performance - President's Club, top 10 %, or rapid promotions, etc.
- Familiarity with AI, ITSM, or workflow automation categories.
- Comfort demoing or discussing APIs, integrations, and automation architecture with technical audiences.
Compensation- The expected On-Target Earnings (OTE) range for this role is $350,000 USD annually, which includes a 50/50 base and variable split. Actual compensation will depend on experience and skills.
What We Offer- Impact: Be a key player in shaping the success of our product and company.
- Growth: Build a fundamentally new AI product offering with the support of our experienced team and investors. Grow rapidly with the company.
- Culture: Join a culture that values innovation, ownership, accountability, and fun.
