About the job

This position is needed to lead total account relationships with our mid-market to enterprise customers by delivering our Twilio Platform Vision. You will be directly responsible for becoming an essential strategic partner and growing Twilio's entire platform business across your assigned customers.As a Strategic Account Executive, you will drive highly analytical and consultative sales cycles aimed at making multi-product selling the default sales motion.This role is highly cross functional, and your success will depend on building deep partnerships across Specialist Sales, Product Management, Finance, Support, and Operations.

Responsibilities

In this role, you'll:

• Manage and expand some of our most important Retail customer accounts, by focusing on the total account relationship across the Twilio platform
• Develop, drive, and execute account strategy to consistently deliver strong revenue gross margin, and gross profit results.
• Help customers unlock value seamlessly across our portfolio by partnering closely with the Specialist Sales organization to leverage deep technical and domain expertise for complex deals.
• Serve on a cross-functional account team including Product Specialists, Value Engineering, and Customer Value specialists to drive solution adoption
• Run a disciplined forecast, consistently achieve goals, and drive profitable revenue growth.
• Run highly consultative sales cycles to move past transactional vendor relationships and become a strategic partner.
• Generate and maintain an accurate sales pipeline and forecast utilizing our CRM, SalesforceStay current with industry changes and collaborate with your team and peers to learn and share best practices.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• Possess a total of 8 years of sales experience, with a minimum of 3 years dedicated to major account or strategic sales.
• Demonstrate expertise in managing or leading quantitative, highly analytical products and solutions for customers.
• Accountable for the total account relationship, including pipeline generation, customer acquisition, and multi-product solution adoption.
• Comfortable working with business and highly technical leaders, while acting as a strategic partner to help them unlock value across the Twilio portfolio.
• Analytical account development strategy based on making multi-product selling the default sales motion.
• Demonstrated track record of managing business forecasts and financial models.
• Entrepreneurial mindset with appetite to define processes and build programs.
• Record of delivering portfolio revenue and gross profit results, especially for large-scale and enterprise customers.
• Excellent verbal and written communication skills.
• Bachelor's Degree or equivalent years of experience.

Desired:

• Deep experience working with telecom companies, including CPAAS, SMS aggregators, carriers, or global communications and data platforms.
• Domain expertise from a highly quantitative industry such as DevOps, Fintech, advertising optimization.
• Software, SaaS, CPaas or PaaS selling experience.

Location

This role will be remote, but is not eligible to be hired in CA, CT, IL, MA, MD, NJ, NY, OR, PA, RI, TX, VA, WA, or Washington DC.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 30% travel is anticipated to help you connect in-person in a meaningful way.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation

*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Minnesota or Vermont : $132,192.00 - $165,240.00
• Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $139,536.00 - $174,420.00

• Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $146,880.00 - 183,600.00
• This role may be eligible to participate in Twilio's equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.
• This role is eligible to earn commissions.

The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Application deadline information (required for ALL US jobs)

Applications for this role are intended to be accepted until August 17, 2026, but may change based on business needs.