We're seeking a Midwest based Strategic Account Director to partner with our most impactful, high-touch enterprise accounts in key regional markets. This role is ideal for someone who thrives in high-growth environments, enjoys building deep customer partnerships, and excels at on-site account engagement, roadmap partnership, and revenue growth planning.

This is a rare opportunity to lead in a mission-focused, AI-first company with exponential growth. You'll drive measurable impact, help scale foundational customer success structures, and shape the way EvenUp serves its most strategic clients.

What you'll do:

• Drive Growth & Retention: Prospect, develop, and close upsell and cross-sell opportunities and contract renewals.
• Strategic Account Planning: Partner with EvenUp product and executive teams to develop and execute long-term success plans aligned with customer objectives and business outcomes.
• Own High-Value Accounts: Lead a portfolio of 5-10 key accounts, ensuring they receive personalized, high-touch support and strategic guidance.
• On-site Client Engagement: Be present with clients at least once a week-build trust, understand evolving goals, and ensure alignment.
• Outcome-Focused Advocacy: Advocate for customer needs internally, providing insights to Product, Finance, and Engineering to improve offerings and align on goals.

What we look for:

• Experience: 5+ years in Strategic Customer Success or Key Account Management, preferably in high-growth B2B SaaS startups.
• Account Expertise: Proven track record managing a few large, complex accounts with $1M+ in ARR or equivalent scope.
• Consultative Approach: Skilled at working with every level of the business: executive stakeholders, operations leaders, contributors to understand their goals and deliver outcomes.
• Hands-On & Autonomous: Comfortable navigating ambiguity and taking ownership-without needing constant direction.
• Collaborative & Internal Influence: Excellent cross-functional communication-ensuring customer feedback is woven into product and service enhancements.
• Weekly Local Travel: Comfortable engaging with regular in-person meetings, drop-ins, trainings within a two hour drive.

Notice to Candidates:

EvenUp has been made aware of fraudulent job postings and unaffiliated third parties posing as our recruiting team - please know that we have no affiliation or connection to these situations. We only post open roles on our career page (evenuplaw.com/careers) or reputable job boards like our official LinkedIn or Indeed pages, and all official EvenUp recruitment emails will come from the domains @evenuplaw.com, @evenup.ai, @ext-evenuplaw.com, [email protected] or [email protected] email addresses.

To ensure fairness and proper consideration, we do not accept resumes or expressions of interest via email or social media messages. If you're interested in a role, please submit your application directly through our careers page.

If you receive communication from someone you believe is impersonating EvenUp, please report it to us at [email protected]. Examples of fraudulent domains include "careers-evenuplaw.com" and "careers-evenuplaws.com".

Benefits & Perks:

As part of our total rewards package, we offer attractive benefits and perks to our employees, including:

• Choice of medical, dental, and vision insurance plans for you and your family.
• Additional insurance coverage options for life, accident, or critical illness.
• Flexible paid time off, sick leave, short-term and long-term disability.
• 10 US observed holidays, and Canadian statutory holidays by province.
• A home office stipend.
• 401(k) for US-based employees and RRSP for Canada-based employees.
• Paid parental leave.
• A local in-person meet-up program.
• Hubs in San Francisco and Toronto.

Please note the above benefits & perks are for full-time employees