Overview

THE ROLE: Operations Manager

At Stone Island we are always looking for people who share our spirit and values to drive our company forward. We are currently for someone to oversee all back-of-house operations, ensuring efficient stock flow and inventory accuracy. This role plays a key part in driving operational excellence by managing stockroom processes, supporting compliance, and contributing to a seamless and elevated client experience. The ideal candidate is a hands-on leader who thrives in a fast-paced retail environment and is passionate about building strong operational foundations that enable business success.

Your Impact

THE DAY-TO-DAY:

Inventory Management

• Maintain accurate, organized, and secure inventory across all stock locations (sales floor, back-of-house, external).

• Lead physical inventories and cycle counts, including reconciliation and team training.

• Manage inventory adjustments, inter-store transfers, returns, and client orders in compliance with company policies.

• Partner with HQ and Regional Operations to ensure timely replenishment and product flow.

• Oversee shipping/receiving and collaborate with Asset Protection to prevent product loss and enhance overall inventory security adhering to company set guidelines (i.e. Incident / Theft reports).

Team Management & Development

• Support the Store Manager in team development, recruitment, and operational training.

• Foster a positive work culture and drive operational performance through coaching and collaboration.

• Identify training needs and support individual growth plans for store team members.

Sales Floor & Client Experience

• Optimize sales floor operations to support business goals and uphold Stone Island's service standards.

• Maximize business opportunities by ensuring efficient sales floor management, maintaining a strong and visible presence, and providing support to the team as per the business needs. Uphold standards of excellence and ensure the brand's values are consistently reflected in the client experience.

• Ensure timely and accurate preparation, packaging, and delivery of client merchandise, including e-commerce orders.

• Maintain proper documentation and follow-up on delayed or missing deliveries.

Facilities & Systems Oversight

• Oversee store facility upkeep, including cleanliness, utilities, décor, and minor renovations.

• Coordinate with vendors, store planning, and regional operations on maintenance needs and inspections.

• Ensure all store systems and technology function properly, troubleshooting with IT as needed.

Financial & Operational Compliance

• Support supply ordering and budget management to ensure cost-effective store operations.

• Enforce policies related to cash handling, credit transactions, and daily reconciliation.

• Partner with Sales Audit and Asset Protection to address chargebacks and financial risks.

Client Services & Aftersales

• Collaborate with the Client Service and After Care teams to manage repairs, alterations, and personalization services.

• Maintain spare parts inventory and perform basic in-store repairs to support client satisfaction.

Qualifications

KEY QUALIFICATIONS & REQUIREMENTS:

• Minimum of 3-5 years Retail Operations experience

• Prior experience in luxury retail as a plus

• Proven track record of successful inventory management in a complex environment

• Experience in supervising other, providing feedback and coaching

• Proficient computer knowledge (MS Word, Excel and Outlook)

• College Degree preferred

• Results-driven and customer focused

• Ability to communicate with co-workers and customers alike

• Possess strong leadership qualities and can drive and motivate a team

• Possess strong attention to detail and can work with numbers

• Ability to read and analyze reports and perform fundamental calculations

• Ability to move or handle merchandise and boxes throughout the store, generally weighing 0-40 pounds

• Ability to operate and use all equipment necessary to run the store

• Ability to work varied hours and days to ensure store is fully operational

• Ability to stand and walk for majority of a 40-hour work week

ADDITIONAL INFORMATION:

All tasks are not limited and/or restricted to this job description. Employees must comply with any reasonable requests from management to perform any other duties to fulfill the role's requirements.

Pay Transparency statement:

Stone Island includes a reasonable estimate of the salary rate range for this role. This considers the wide range of factors that are considered in making compensation decisions; including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications. A reasonable estimate of the current base salary range is $80,000 per annum to $90,000 per annum.

In addition to competitive pay, the hired candidate will also be eligible for a bonus, and a comprehensive benefits package includingmedical, dental, vision, short and long-term disability, paid parental leave, paid holidays, accrue paid vacation time, personal days, employee discounts, and a retirement plan with employer contribution.