The RoleTOTEME is seeking an experienced retail leader to manage our new store at South Coast Plaza in Los Angeles. This role is positioned for a current Assistant Store Manager or Store Manager within a premium or luxury brand who is ready to lead a flagship environment where hospitality, clienteling and operational excellence are central to the experience.
As Store Manager, you will be responsible for driving commercial performance while elevating the in-store experience to reflect TOTEME's brand standards. The store is a multi-level brand environment requiring strong leadership presence, structured operations, and a highly curated client journey.
You will lead and develop a team including Sales Advisors, Senior Sales Advisors, a Private Client Advisor, Stock Supervisor, Department Manager, and Assistant Store Manager. Your focus will be to build a culture of accountability, exceptional service, and long-term client relationships.
Responsibilities- Deliver excellent customer service with a focus on building and maintaining long-term relationships.
- Assume responsibility for sales targets and performance.
- Recruit, support and train the team to meet sales targets and service levels.
- Plan, delegate, action and follow up on the store's daily operational tasks.
- Create and maintain staff schedules.
- Plan budgets and expenses with a sustainable and cost-conscious mindset.
- Manage stock levels, logistics and sell-through.
- Implement company procedures and reporting activities.
- Develop and implement new store policies and strategies.
- Work towards long-term Key Performance Indicators (KPIs) and business goals.
- Give feedback to the Buying team.
- Lead the store's Visual Merchandising and upkeep.
- Develop efficient workflows.
- Manage in-store events.
- Participate in and contribute to TOTEME's social and environmental sustainability strategy.
Your Profile- A strong team leader with at least five years of experience in store management within luxury retail.
- Experience with leading a team.
- Experience working in an omnichannel environment.
- Experience with Customer Relationship Management (CRM) systems.
- Experience with back-office operations management.
- Experience generating reports and guidelines.
- Fluent in spoken and written English.
About You- A strong leader with an interest in people and their development.
- Self-motivated, solution-oriented and hands-on.
- Strong organizational skills with the ability to multitask and work under pressure.
- Business and results-oriented with a strong commercial drive.
- Customer-focused with the ability to build lasting relationships.
- A strong visual eye and attention to detail.
- Passionate about TOTEME with an understanding of the brand and aesthetic.
- Available to work a flexible schedule, including evenings and weekends.
This is a full-time position based at TOTEME's new store at South Coast Plaza in Los Angeles starting latest in mid October.
The salary for this role ranges between $100,000-$125,000 per year USD before tax and will be set according to the applicant's profile, skills and previous experience.
TOTEME has teams in Stockholm, London, New York, and Shanghai, as well as retail spaces across Europe, North America, and Asia.
TOTEME has an internal career development and title framework and the job title used in the recruitment ad may differ from the title used internally at TOTEME.
Candidates progress through application, screening, interviews or case assessments, followed by final pre-employment checks and a formal offer before joining our team. We anonymize names and personal details in applications during the screening stage to support fair and skills-based hiring.
Department Retail Locations Los Angeles - South Coast Plaza
