Minimum of 3 years' experience in a customer service management role
Exceptional customer service/clienteling skills
Strong leadership skills with the ability to coach and motivate a team
Professional verbal and written communication skills
Flexible work schedule including nights, weekends, and holidays
Responsibilities
Lead and develop a professional store team to achieve company goals
Collaborate with training teams to develop a gold standard team
Establish weekly/monthly team objectives
Ensure professional presentation and highest customer service standards
Recruit and network to source top talent for the core team
Manage store P&L report and budgets including salary and inventory
Oversee merchandise display in compliance with visual guidelines
Ensure adherence to company standards in operations and store environment
Partner with store support departments to utilize resources effectively
Align with HR on policies and development planning for the team
Benefits
Competitive salary and bonus incentives
Industry-unique top-of-the-line training program
Clothing allowance for new seasons and a generous employee discount
Career growth opportunity with a rapidly growing fashion company
Chance to travel to other stores and international locations
Full Job Description
Identifying and solving problems is something that comes natural to you. You are organized, strategic and collaborative about getting to the best results with your team. We want people with their own opinions that are straight to the point, have an eye for style and are pro-active. As Store Manager you will be responsible for achieving sales and service targets; maintaining best practices and identifying areas of improvements for store operations and other factors that contribute to providing an excellent experience for our customers and team members alike. What you will do:
Lead and develop a professional store team to achieve company goals and incrementally improve individual objectives
Collaborate with training teams to effectively to develop a gold standard team
Establish weekly/monthly objectives for the team
Ensure that all employees present professionally according to company policies and practice highest level of customer service to achieve maximum sales and radically personal experience
Recruit qualified professional people and consistently raise the bar of your core team by networking in your market to source for top talent
Own store P&L report and manage budgets (salary, expenses, inventory, etc.)
Ensure that all merchandise is properly and attractively displayed as per visual guidelines
Ensure all store standards and operations are to company standards
Collaborate with store support departments to effectively utilize company resources
Align with Human Resources on company policies, procedures and development planning for store team
Who you are:
Exceptional customer service/clienteling skills
Minimum of 3 years' experience in a customer service management role
Strong leadership skills, able to coach/motivate team
Professional verbal and written communication skills
Flexible work schedule, including nights, weekends, and holidays
What you will get:
Competitive salary ($55,000 - $110,000) and bonus incentives
A top-of-the-line training program, unique to the industry
A clothing allowance for each new season and generous employee discount
Opportunity to build a career with one of the fastest growing companies in fashion
Opportunity to travel to other stores and abroad
Please note, this position is for our New Store Opening at The Forum Shops in Caesars Palace.
