We are looking for ambassadors to help us write our next chapter in the US in Williamsburg in Brooklyn, NY. As part of Sézane, you will be expected to help develop the brand with enthusiasm, dedication, and style. Your job will be to ensure that each client's experience is exceptional and memorable and that our brand ethos is communicated with empathy and heart. **Key Responsibilities** - Represent the Brand by interacting with clients in their shopping experience at the store, by maintaining a high level of customer service, product knowledge and basic operational procedures. - Manage, train and motivate shop team (assist with hiring and recruitment process) - Oversee all operational aspects of the shop (retail excellence, visual merchandising, process optimization, inventory logistics, etc.) - Be accountable for Shop budgets and financial targets while identifying and seizing opportunities for growth. **Driving business performance** - Monitor performance to propose commercial action plans to maximize sales + minimize costs - Monitor operational expenses and responsible for supply management - Develop open relationships and collaborate transversally with Paris HQ team **Operations** - Follow up on retail excellence programs - Liaise with internal & external partners to solve issues related but not limited to: deliveries, stock, IT, maintenance, security - Ensure quality of internal control and inventory management (inventory, cash management, internal procedures) - Plan and execute store events, off-site activations and partnerships **Team Management** - Coach staff and motivate teams to achieve the best customer service and financial growth - Conduct full appraisals with direct reports / clear objectives to the retail team - Participate in recruitment, store organization, team development and general HR needs **Clienteling** - Ensure strong client mindset within the team and obsession for client satisfaction - Develop deep understanding of client base and support in local initiatives to grow / increase loyalty of local clients **Requirements** • Motivated, proactive and positive attitude • Autonomous, agile, entrepreneurial, result driven • Ability to adapt to become a strong brand ambassador • Strong managerial skills (5 to 7 years of retail management) and business acumen • Experience in a luxury or fast-paced retail environment preferred • Excellent communications and team management skills • French speaking is a plus **Benefits** Salary range: $85-105K (Salary + Bonus) This role is eligible for: Healthcare benefits package (medical, dental, vision) Paid Time Off Sick Time 401K + Company Match Employee discount If this role and Sézane speaks to you, apply now !