Job Title: Storage SME
Location(s): Chicago, IL
(Remote)
Position SummaryWe are seeking an experienced Enterprise Storage Administrator to provide advanced administration and support for enterprise storage infrastructure. This role focuses on NetApp storage environments (FAS, ONTAP), multi-vendor storage platforms, and cross-platform system administration. The consultant will ensure high availability, performance optimization, and operational excellence while supporting ITIL-based service management processes.
Key ResponsibilitiesStorage & Infrastructure Management- Administer and support NetApp FAS systems and NetApp ONTAP environments.
- Provide advanced support for NAS and SAN storage architectures, including provisioning, zoning, and performance optimization.
- Manage EMC storage platforms and interoperable storage environments.
- Perform capacity planning, replication, backup integration, and disaster recovery configuration.
- Utilize NetApp Active IQ Unified Manager (AIQUM) for proactive monitoring, performance analysis, alerting, and reporting.
- Troubleshoot complex storage issues and implement performance tuning improvements.
Identity & Authentication- Configure and support authentication protocols including Kerberos and LDAP.
- Integrate infrastructure systems with enterprise directory services and access control frameworks.
IT Service Management- Support ITIL-based Incident Management and Problem Management processes.
- Perform root cause analysis and implement permanent solutions to recurring issues.
- Utilize ServiceNow ITSM for incident tracking, workflow management, and reporting.
- Maintain accurate documentation for incidents, changes, and infrastructure configurations.
Required Qualifications- Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience.
- 5-7 years of enterprise infrastructure and storage administration experience.
- Strong hands-on experience with:
- NetApp ONTAP
- NetApp FAS
- NetApp Active IQ Unified Manager (AIQUM)
- SAN and NAS storage environments
- Windows Server administration
- Red Hat Enterprise Linux administration
- EMC storage systems
- Microsoft PowerShell scripting
Preferred Qualifications- Experience with ServiceNow ITSM and ITIL service management practices.
- Knowledge of enterprise authentication technologies, including Kerberos and LDAP.
- One or more of the following certifications:
- NetApp Certified Data Administrator (NCDA) or NetApp Certified Implementation Engineer (NCIE)
- Microsoft Certification
- Red Hat Certified Engineer (RHCE)
Required Skills- Advanced storage administration and troubleshooting.
- Expertise in NetApp ONTAP and AIQUM monitoring and analytics.
- Strong understanding of SAN/NAS technologies.
- Experience managing complex enterprise storage environments.
- Excellent analytical, communication, and documentation skills.
- Ability to support mission-critical, high-availability infrastructure.
Work Environment- Participation in an on-call rotation to support critical enterprise infrastructure.
Success Measures- Maintain high storage and infrastructure availability.
- Reduce recurring incidents through effective problem management.
- Optimize storage capacity and performance using AIQUM insights.
- Deliver timely incident resolution and maintain comprehensive documentation.
