Full Job Description
We have an exciting opportunity for a STATION MANAGER who will be responsible for all aspects of a logistics operation including, but not limited to, sales, freight forwarding operations, customer service, customs clearance, and billing. You will also ensure, and held accountable for, the profitability of the logistics operation.
Key Responsibilities:
Responsible to support and develop a strong team of freight forwarding professionals in a manner that supports our goal of being Employer of Choice
Ensure effective cost management by leading negotiations with external suppliers
Manage service quality and monitor satisfaction levels for key customers, accompany Field Sales and Key Account Management to visit clients or prospective clients
Directs annual budget preparation for Branch/District location; Setting, evaluating, and meeting and/or exceeding performance targets
Ensure effective customer service through a process oriented approach that delivers reliable and consistent service
Ensures direct reports negotiate, prepare and issues most favorable buying rate quotations internally and externally with shipping carriers.
Manages the business processes used to ensures the accuracy of invoices, bills of lading, shipping statements, and foreign currency conversions
Establishes, monitors, and revises policies, procedures, and service standards for station operations; Directs and ensures compliance with established DHL corporate policies, procedures, and standards in accordance with government regulations.
Responsible for hiring, coaching, training, and developing direct reports.
Assigns work, sets completion dates, reviews work, and manages performance in accordance with organizational policies, procedures and performance management processes
Additional Qualifications/Responsibilities
Skills / Requirements:
7+ years of experience in freight forwarding industry working with airfreight required, ocean freight as well is a preferred
Import and/or Export experience is required. Experience with both is preferred.
3+ years' experience in a leadership capacity is a required
BA/BS Preferred
Basic knowledge of CargoWise system is preferred
Strong ability to develop, coach, train, and mentor staff to success
Demonstrated leadership ability to include driving KPIs, employee engagement / team building.
Knows how to achieve commercial drive in the work place and has a strong sense of business acumen.
Exceptional communication skills (verbal, written, presentations)
Proficient computer skills: Microsoft (i.e. Excel, Word, PowerPoint, & Outlook)
Pay Range: $115,290.00 - $153,720.00+ (Based on Experience)
Benefits (All Non-Union Employees)
* Compensation: Competitive base salary plus role dependent performance-based incentives.
* 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.
* Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.
* Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
* Vision: Optional coverage for exams, frames, and contacts.
* Dental: Optional coverage for preventive, basic, and major services.
* Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.
