Job Requisition ID: 52106
Opening Date: 06/03/2026
Closing Date: 06/17/2026
Agency: Department of Children and Family Services
Class Title: PUBLIC SERVICE ADMINISTRATOR - 37015
Skill Option: General Administration/Business Marketing/Labor/Personnel
Bilingual Option: None
Salary: Anticipated Starting Salary (effective 7/1/26) $8571/month; Full Salary Range $8571-$12651/month
Job Type: Salaried
Category: Full Time
County: Sangamon
Number of Vacancies: 1
Bargaining Unit Code: RC063 Professional Employees, Educators,Juvenile Justice School Counselors and Special Education Resources Coordinators,and Physicians AFSCME
Merit Comp Code: This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position. All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal. Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered. Position OverviewThe Illinois Department of Children and Family Services is seeking an organized, professional, and results oriented individual to serve as Statewide Telecommunications Administrator. Under administrative direction, this position will direct, coordinate, and review the activities of the statewide telecommunications program for the Department of Children and Family Services. The position will provide guidance regarding available technology and cost effectiveness of proposed telecommunications systems and devices. This position will also monitor unit activities to ensure compliance with Department policies and federal and state laws, rules, and statutes. Additionally, the position will confer with subordinate manager regarding telephone, wireless, and data issues, and/or requests related to cost factors, equipment information and analysis, new/pending orders and projects, billing interpretation and reconciliation, and deadlines. This position is a great opportunity for someone who is detail oriented and dedicated to ensuring the effectiveness of the Department's vital telecommunications program. DCFS offers a competitive salary plan, excellent benefits, and a pension program. The ideal candidate for this position will have excellent organizational skills, leadership capabilities, and the ability to multi-task. We invite all qualified applicants to apply to join our innovative team to help make a difference in the lives of children and families.
Essential Functions- Serves as Statewide Telecommunications Administrator
- Confers with subordinate manager regarding telephone, wireless, and data issues, and/or requests related to cost factors, equipment information and analysis, new/pending orders and projects, billing interpretation and reconciliation, and deadlines
- Serves as working supervisor
- Attends meetings, training sessions, seminars, and conferences to maintain current knowledge on voice and information technology products
- Develops training on various telecommunications systems
- Oversees telecommunications audits to determine potential areas for cost reduction and elimination of unnecessary expenses
- Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above
Minimum Qualifications- Requires knowledge, skill, and mental development equivalent to completion of four years of college, preferably with
coursework in business or public administration - Requires three years of responsible administrative experience in a public or business organization
Specialized Skills- Of the noted experience, requires a minimum of 2 years of experience in the administration/implementation of telecommunications systems
Preferred Qualifications- 2 years of professional experience in the administration/implementation of telecommunications systems
- 2 years of professional experience in a public or business organization utilizing extensive knowledge of telecommunications systems and operations
- 3 years of professional experience in a public or business organization utilizing the ability to develop and manage a statewide program
- 3 years of professional experience in a public or business organization utilizing the ability to develop, install, and evaluate new and revised methods, procedures, and performance standards
- 3 years supervising telecommunications staff or developing training on telecommunications systems for a public or business organization
- 3 years of experience in a public or business organization utilizing computer skills, particularly in Excel, and a working knowledge of other Microsoft Office products (Outlook and Word) or similar programs
Conditions of Employment- Requires ability to pass a background check
- Requires ability to travel in the performance of duties. Requires appropriate, valid driver's license
- The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description
About the AgencyDCFS is deeply committed to the welfare and protection of children. Our goal is to protect children by strengthening and supporting families. In every effort, from receiving hotline calls to reaching family reunification or foster care and adoption, children and families are our focus.
Work Hours: Monday-Friday 8:30am-5:00pm
Headquarter Location: 406 E Monroe St, Springfield, Illinois, 62701
Work County: Agency Contact: Lily Koehl
Email: [email protected]Posting Group: Science, Technology, Engineering & Mathematics
This position DOES contain "Specialized Skills" (as that term is used in CBAs).
APPLICATION INSTRUCTIONSUse the "Apply" button at the top right or bottom right of this posting to begin the application process.
If you are not already signed in, you will be prompted to do so.
State employees should sign in to the career portal for State of Illinois employees - a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon.
Non-State employees should log in on the using the "View Profile" link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.
If you have questions about how to apply, please see the following resources:
State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid
Non-State employees: on Illinois.jobs2web.com - click "Application Procedures" in the footer of every page of the website.
The main form of communication will be through email. Please check your "junk mail", "spam", or "other" folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:
