Motorola Solutions

Statewide Customer Success Advocate - AZ

Motorola Solutions$100K — $110K *
US-AnywhereRemote in Arizona, US
Business Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 7+ years of experience in public safety or emergency management fields
  • Experience with software-as-a-service solutions for public safety
  • Strong communication and presentation skills
  • Customer success-focused mindset with a drive for customer value
  • Self-starter with strategic thinking capabilities
  • Ability to multitask and prioritize effectively
  • Experience with CRM platforms like Salesforce and SaaS applications

Responsibilities

  • Manage customer service contracts and relationships for assigned accounts
  • Develop trusted advisor relationships with customers and stakeholders
  • Serve as the voice of the customer to drive feedback for continuous improvement
  • Educate customers on software product features and capabilities
  • Monitor customer health and engagement metrics throughout their journey
  • Negotiate and drive contract renewals; identify risks
  • Coordinate user group meetings to enhance product utilization and gather feedback

Benefits

  • Incentive Bonus Plans
  • Medical, Dental, Vision benefits
  • 401K with Company Match
  • 10 Paid Holidays
  • Generous Paid Time Off Packages
  • Employee Stock Purchase Plan
  • Paid Parental & Family Leave
Full Job Description
Department Overview
The Customer Success Department at MSI is dedicated to ensuring our customers achieve their desired outcomes while using our products and services. We focus on building strong, lasting relationships, proactively guiding customers, and advocating for their needs within MSI to maximize their satisfaction and long-term value.
Job Description

The Statewide Customer Success Advocate position resides in Global Services, within the Video and Software Service Organization. This person plays an integral strategic account management role in supporting Motorola Solutions and our top-tier customers by ensuring that assigned accounts leverage the full capabilities of their solutions.

This role is responsible for the day-to-day management of the customer services contracts and services relationships. They ensure we are meeting our contractual obligations, provide exceptional expertise in our software and mobile video solutions, and drive the appropriate resources to solve complex issues across our customer base. This organization is dedicated to the long-term success of our customers. Through enhanced customer relationships, onsite technical expertise, and ongoing professional services, this organization will drive operational acceptance and satisfaction of the broader product ecosystem across all customers.

This role reports into the Software and Video Services Territory Manager:
  • The Customer Success Team is core to the success of Motorola's customers. The Statewide Customer Success Advocate plays an integral role in supporting our top-tier customers by ensuring that assigned accounts leverage the full capabilities of Rave and Aware solutions.
  • The successful candidate will be comfortable in a role that includes interfacing not only with customers and end users, but also stakeholder groups that represent the customers being served and can help influence the overall success of Motorola's relationships across the assigned portfolio. The Statewide CSA will engage with our customers in-person, virtually, phone, and email.
  • For an assigned portfolio of strategic customer accounts:
  • Develop a trusted advisor relationship with customers, stakeholders, and executive sponsors to ensure they are leveraging the solution(s) to achieve full business value
  • Serve as the voice of the customer, elicit and collect feedback to drive continuous improvement across all areas, including onboarding, training, and product development
  • Educate customers on new product features and capabilities
  • Partner with internal stakeholders to align account activities with the customer's business case and strategy
  • Coordinate and participate in regional customer / user group meetings, designed to drive product utilization, share best practices and to obtain feedback from customers
  • Monitor customer health, adoption, utilization, customer sentiment and other metrics across products and verticals, throughout the customers' journey
  • Help negotiate and drive renewals. Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal
  • Utilize multiple tools to engage with customers both proactively and reactively
  • Achieve monthly, quarterly, and yearly goals and defined objectives related to customer adoption, retention, and renewals
  • Identify opportunities for expansion and cross-sell
  • Attend and participate in industry events and conference


Preferred Qualifications:
  • 7+ years of direct experience in public safety, emergency management, K12 operations or education, 911 communications, business continuity, security, or a related field
  • Experience utilizing, training, or providing software-as-a-service technology solutions designed to impact public safety
  • Strong presentation, excellent verbal and written communication skills with an ability to influence others
  • Fanatical about customer success and driving customer value
  • Strategically minded, self-starter with the ability to multitask, prioritize, and scale
  • Flexible, adaptable and collaborative team player with strong interpersonal skills
  • Experience working directly with customers and multiple project stakeholders
  • Takes pride in and exhibits high degree of ownership over their work
  • Proficiency in Microsoft Office and Google suite
  • Reside within the state of Arizona
  • Valid Driver's License
  • Ability to travel up to 75%
  • Basic knowledge of CRM platforms (Salesforce), CS analytics platforms, mobile and software-as-a-service (SaaS) applications.
  • Must be able to obtain background clearance as required by our government customers.


Target Base Salary Range: $100,000 - $110,000 USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

#LI-JM3

#LI-REMOTE

Basic Requirements

Required Skills:
  • High School diploma, or Associates, or Bachelor's Degree, plus 5 years of direct experience in Public Safety, Emergency Management, K12 Operations or Education, 911 Communications, Business continuity, or Security required.
  • Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.


Travel Requirements
50-75%
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
Yes

Our U.S. Benefits include:
  • Incentive Bonus Plans
  • Medical, Dental, Vision benefits
  • 401K with Company Match
  • 10 Paid Holidays
  • Generous Paid Time Off Packages
  • Employee Stock Purchase Plan
  • Paid Parental & Family Leave
  • and more!


About Motorola Solutions

Motorola provides products, technologies, and services for mobile, wireline digital communication, information, and entertainment applications. Its product portfolio includes smartphones operating on the Android operating system, feature phones, media tablet devices, wireless accessories, and more. Its range of smartphone products includes the Moto X first generation, Moto X second generation, Moto G first generation, Moto G second generation, and more. It is also the manufacturer of Moto 360, a smartwatch that provides services such as notifications, updates, and other related features. It also provides monitors, cordless phones, applications, and accessories such as cases, wireless headsets, wireless speakers, and more. In addition, it provides multimedia content, including video, voice, messaging, and cloud-based and Internet-based applications and services to multiple screens such as mobile devices, televisions, media tablets, and personal computers. Its Medios service platform enables service providers to deliver content on devices. Motorola is based in Chicago, Illinois. It primarily sells its products in the United States, China, Brazil, and Singapore. Motorola currently operates as a subsidiary of Google Inc.

Motorola Solutions Careers

Join the dynamic team at Motorola Solutions today and be part of a company renowned for its relentless innovation, leadership in technology, and a commitment to professional excellence. As a global leader in communications and electronics, Motorola Solutions offers unparalleled job opportunities designed to empower your career growth and development. Work You’ll Do At Motorola Solutions, you will collaborate with a diverse team of experts who are at the forefront of technological innovation and public safety solutions. Our work impacts lives, ensuring safety and security for communities around the world. You will be part of a culture that values diversity, equity, and inclusion, and where every team member’s contribution is valued. Lead in Innovation and Technology Motorola Solutions is not just about radios and hardware; we are at the cutting edge of software solutions, AI, and data analytics. By joining our team, you will work on groundbreaking projects that redefine how public safety communicates in the digital age. Your work will help develop smart solutions that keep people safe and businesses thriving. Grow Your Career With Motorola Solutions, your career trajectory is boundless. We offer a variety of professional development and leadership training programs to help you hone your skills and advance within the company. From internships to full-time positions, Motorola Solutions is committed to nurturing talent and fostering an environment where innovation thrives. Benefits and Culture Our employees enjoy a competitive package of benefits that supports their life and well-being. These include health, vision, and dental insurance, employee assistance programs, and flexible working arrangements. At Motorola Solutions, we believe in maintaining a work-life balance that fosters both personal and professional growth. Join Our Team Explore the numerous employment opportunities at Motorola Solutions. Whether you are a seasoned professional or a recent graduate, we have positions ranging from engineering to marketing, sales to project management. We are hiring individuals who are passionate, curious, and ready to drive change. Networking and Professional Development Motorola Solutions values networking and connections within the industry. We encourage our employees to engage in various professional groups and forums to enhance their networking skills and industry knowledge. This engagement is pivotal in fostering a collaborative environment and sparking innovation within our teams. Internship Programs Our internship programs offer a robust introduction to the world of public safety solutions and communications technology. Interns at Motorola Solutions gain hands-on experience, working alongside seasoned professionals and participating in projects that make real-world impacts. Stay Connected Join the Motorola Solutions career community to stay updated on new job openings, company news, and industry developments. Tailor your job search with our career tools and get tips on crafting the perfect resume and acing your interview. Search Motorola Solutions Jobs Ready to start your journey with Motorola Solutions? Search open positions that match your skills and interests. We are looking for individuals who are driven, creative, and ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Motorola Solutions.
Learn more about Motorola Solutions
Size
18,700 employees
Market Cap
$42.7 billion
Industry
Net Income
$949 million
Founded
1928
5 Year Trend
+6.2%
Revenue
$7.4 billion
NASDAQ

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