IQVIA

State Licensing Associate Manager- Richmond, VA

IQVIA • $49K — $124K *
Richmond, VA 23223In-Person
Legal & Accounting
Less than 5 years of experience
Reposted Today
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Job Overview by Ladders

Qualifications

  • Bachelor's Degree required
  • Minimum of 2 years of relevant experience
  • Experience managing people/teams
  • Strong understanding of policies and procedures
  • Ability to ensure compliance and adherence by team members and stakeholders

Responsibilities

  • Analyze customer requirements and ensure timely delivery of high-quality outcomes
  • Research and respond to routine client inquiries
  • Take responsibility for delivering quality service and maximizing client value
  • Ensure excellent customer service from the State Licensing team
  • Adhere to state filing deadlines and requirements
  • Manage billing inquiries and process
  • Lead and manage members of the State Licensing team

Benefits

  • Hybrid work schedule with several in-office days per week
  • Potential for performance-based incentive plans and bonuses
  • Comprehensive health and welfare benefits packages
  • Opportunity for career advancement within the company
  • Engagement with a collaborative and supportive team environment
Full Job Description
Candidates must reside in the same country where the role is located.

Position located in Richmond, VA. Hybrid work schedule will require several days in office each week.

Role Overview
The Associate Manager, State Licensing will play a key role in supporting operational efficiency by leading a team responsible for the preparation, collection, and organization of required state documentation for Board of Pharmacy licensure. This role also oversees processes related to paper-based applications requiring manual handling, ensuring quality assurance standards are met and maintaining clear, timely communication with clients.

Key Responsibilities
  • Lead a team responsible for application drafting, submission, and documentation management for state licensure.
  • Oversee manual and paper-based application workflows, ensuring accuracy, completeness, and adherence to regulatory requirements.
  • Maintain high service quality standards, ensuring timely and compliant submission of all applications.
  • Identify opportunities to improve turnaround times and streamline processes to reduce operational risk.
  • Ensure consistent, proactive communication with clients regarding application status, timelines, and requirements.
  • Support onboarding of new clients by establishing scalable processes and ensuring seamless transition into service delivery.
  • Partner with internal stakeholders to enhance operational efficiency and maintain alignment with client expectations.
  • Analyze the customer's requirements and ensure that the outcomes are delivered on time, following high quality standards, and meeting expectations.
  • Research, analyze and respond to client inquiries.
  • Take responsibility for the quality of service delivered to clients to ensure clients obtain maximum value from services.
  • Ensures excellent customer service from team members on State Licensing team.
  • Ensures the team's adherence to state filing deadlines.
  • Handles billing and related inquiries.

Requirements
  • Bachelor's Degree Required.
  • A minimum of 2 years of prior relevant licensing experience preferred.
  • Experience managing people/teams required.
  • Ensures policies, practices, and procedures are understood and followed by direct reports, customers, and stakeholders.
  • Strong communication skills, both written and oral required.
  • Ability to go into the Richmond office 2-3 times weekly.


Impact & Scope
This role has been established in response to both new client onboarding and increased volume from existing partnerships. The Associate Manager will play a critical role in enabling continued business growth by supporting scalable service delivery, sustaining client satisfaction, and minimizing service disruptions during high-volume renewal cycles.

The potential base pay range for this role, when annualized, is $49,500.00 - $124,000.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

About IQVIA

Innovex offers superior and creative advice to corporations. In addition, they raised venture capital for our own affiliate companies, in addition to having assisted clients in fund-raising efforts, new venture outreaches, and financing. Their engineers and technical staff offer varied backgrounds in manufacturing, high tech, product design, quality control, safety, biomechanics, and robotics.

IQVIA Careers

Join the vibrant team at IQVIA, a leading global provider of advanced analytics, technology solutions, and clinical research services to the healthcare industry. IQVIA is recognized for its commitment to innovation, leadership in healthcare, and a culture that celebrates diversity and inclusion.

Work You’ll Do

At IQVIA, we offer job opportunities that empower you to leverage your skills and drive healthcare forward. Become part of a team that thrives on innovation and the pursuit of operational excellence, helping to improve patient outcomes across the globe.

Transform Your Career

IQVIA is the place where you can transform the world of healthcare while advancing your career. With a variety of positions available, from research and development to business analytics, IQVIA is at the forefront of the industry. Our leadership is committed to fostering a culture of growth and professional development, making IQVIA a prime environment for both seasoned professionals and those seeking an internship to kickstart their career.

Innovative Work Environment

Join over 50,000 dedicated professionals in a dynamic environment where technology meets healthcare. At IQVIA, innovation isn’t just a buzzword; it's the backbone of how we solve complex challenges. With cutting-edge resources and a collaborative global team, your work at IQVIA directly contributes to advancements in life sciences.

Career Development and Benefits

IQVIA believes in nurturing its team members not just as employees but as individuals seeking to grow their careers. We support this with unmatched benefits, diversity training, and opportunities for leadership development. Our commitment to your career growth is matched by our dedication to providing a supportive and inclusive workplace.

Explore Job Opportunities

Whether you’re looking for a full-time position, part-time work, or a graduate internship, IQVIA offers a range of employment options to match your career ambitions. Our hiring process is designed to be transparent and engaging, helping you to understand where your skills can best be utilized within the company.

Networking and Professional Development

At IQVIA, networking and professional development are part of our DNA. Engage with industry leaders, participate in global conferences, and take advantage of our in-house training programs designed to enhance your skills and advance your career.

Stay Connected

Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Explore the diverse job opportunities at IQVIA and find where you can make an impact.

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Job Alert Emails

Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at IQVIA. Embark on a journey of growth, innovation, and leadership at IQVIA. Shape your future in an environment that values diversity and fosters professional development. Join IQVIA today and transform healthcare through the power of information and technology.
Learn more about IQVIA
Size
82,000 employees
Market Cap
$37.5 billion
Industry
Pharmaceuticals & Biotech
Net Income
$279 million
Founded
2016
5 Year Trend
+15.3%
Revenue
$11.3 billion
NASDAQ
IQV
* Ladders Estimates

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