SpaceX

Starlink Enterprise Account Director, Aviation

SpaceX • $130K — $180K *
Woodinville, WA 98072In-Person
Aerospace & Defense
8 - 10 years of experience
2 weeks ago
Job Overview by Ladders

Qualifications

  • Bachelor's degree in engineering or business, or high school diploma with 10+ years in relevant roles
  • 8+ years in a customer-facing role
  • Proven account management, sales, or business experience in aviation
  • Experience with satellite and onboard connectivity solutions
  • Strong technical knowledge of telecommunications, especially Starlink
  • Excellent problem-solving and communication skills
  • Ability to interpret contract documents effectively

Responsibilities

  • Serve as the primary contact for strategic Enterprise Aviation customers and manage their onboarding and growth
  • Collaborate with Account Specialists to handle daily requests like orders and invoicing
  • Cultivate relationships with executive stakeholders to drive fast revenue realization
  • Gather and communicate customer feedback to inform internal program development
  • Provide exceptional customer service by resolving issues promptly
  • Focus on retaining and increasing revenue from hardware and service accounts
  • Identify and implement improvements for processes and cross-functional team coordination

Benefits

  • Opportunity to work with a revolutionary technology and contribute to its growth
  • Exposure to high-profile enterprise clients in the aviation sector
  • Diverse and collaborative work environment
  • Professional development and growth opportunities
  • Chance to influence customer experience and drive industry innovations
  • Work within a fast-paced, dynamic company with a strong mission
Full Job Description
STARLINK ENTERPRISE ACCOUNT DIRECTOR, AVIATION

Starlink, our revolutionary satellite constellation, delivers low-latency broadband internet around the world. The Starlink Enterprise Account Management team serves as the point of contact for Starlink's growing base of enterprise customers from contract signature through successful activation, ensuring all contract terms are fulfilled. Our ideal candidate is a self-starter that has a passion for making customers deliriously happy and connecting enterprises with Starlink.

RESPONSIBILITIES:
  • Act as the primary point of contact for a portfolio of our most strategic Enterprise Aviation customers, owning the interface from contract signature onwards including onboarding, ongoing account management, and long-term retention/growth of the relationship and revenue
  • Work with a team of Account Specialists and Leads to help support your account in managing day-to-day requests including orders, invoicing and supply management
  • Build relationships with executive stakeholders to identify requirements and manage expectations, driving revenue realization as quickly as possible
  • Collect, communicate and champion customer feedback internally to influence and steer programmatic and technical development required to maintain and grow your business
  • Deliver impeccable customer service, including efficient acknowledgement and resolution of issues
  • Retaining and growing the value of accounts in both hardware and service revenue
  • Act as an extreme owner of assigned accounts to realize forecasted revenue on or ahead of schedule, identifying and successfully communicating readiness levels, requirements, schedules and risks
  • Identify and lead implementation of process and system enhancements to improve handoffs and execution across various cross-functional teams, evolve the customer experience, or scale the business while balancing resources and headcount

BASIC QUALIFICATIONS:
  • Bachelor's degree in engineering or business; OR high school diploma/equivalency certificate and 10+ years of professional business development, program management, sales or account management experience
  • 8+ years of experience in a customer-facing role

PREFERRED SKILLS AND EXPERIENCE:
  • Demonstrated experience in account management, sales, or other business functions within the aviation industry such as commercial airlines, OEM's or Dealers
  • Experience focusing on onboard connectivity solutions, satellite integrations, or fleet/mobility applications
  • Experience managing multiple projects and delivering under tight time and resource constraints
  • Excellent problem-solving and sleuthing skills, going beyond just the apparent and available answer
  • Significant technical knowledge of Starlink or telecommunications in at least one key area (e.g. satellites, ground network, user terminals, etc.)
  • Demonstrated ability to turn customer feedback into actionable, smart improvements
  • Excellent written and verbal communication skills, including ability to craft and present professional presentations
  • Excellent empathy, active listening, and resiliency skills
  • Ability to read contract documents and discern requirements and deliverables

ADDITIONAL REQUIREMENTS:
  • Must be available to work extended hours and/or weekends as needed to support critical milestones or operations shifts
  • Availability and willingness to travel up to 30% of the time as needed to customer sites/meetings
  • This is NOT a remote position and would require relocation if not local to the Woodinville, WA, Redmond, WA, Hawthorne, CA, or Bastrop, TX area


ITAR REQUIREMENTS:
  • To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. a7 1157, or (iv) Asylee under 8 U.S.C. a7 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.

About SpaceX

SpaceX is an American aerospace manufacturer and space transportation services company founded in 2002 by entrepreneur Elon Musk. The company designs, manufactures, and launches advanced rockets and spacecraft. SpaceX has developed the Falcon 1, Falcon 9, Falcon Heavy, and Dragon spacecraft. The company was founded with the goal of reducing space transportation costs and enabling the colonization of Mars. SpaceX has achieved several milestones in spaceflight, including the first privately-funded liquid-propellant rocket to reach orbit, the first privately-funded company to send a spacecraft to the International Space Station, and the first privately-funded company to send a human-rated spacecraft to orbit.
Learn more about SpaceX
Size
8,000 employees
Industry
Aerospace & Defense
Founded
2002
* Ladders Estimates

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