Role OverviewThe TSE org is critical to Coupang's business strategy. This role will be responsible for full ownership & end-to-end company-wide charter, delivery & execution starting from Product & Service Definition, Functional Design, Engineering execution Lifecycle with a Customer focus and Customer lifecycle management for Coupang's Platform. You will be part of a Global team working from different locations but still work as a central connected unit. Within Product & Service Definition the role helps create design options for features being enabled by scenarios. For Product & Service Design this role mediates Scenario-relation features and applies design tradeoffs aligning to business requirements. This can also include defining business & technical requirements, so business acumen blended with strong technical understanding of technologies is a must. This role will possess a strong blend of technical, business, and project management experience that enables effective management of tangible solutions.
What You Will DoAs a Technical Program Manager, you will work closely with members of multiple business & Engineering teams to help define, streamline, design and analysis data to build business requirements and then work with engineering teams to articulate requirements, further perform functional & technical data & system analysis, drive engineering to implementation via all phases of Software Development Lifecycle (SDLC). In addition, the ideal candidate must possess a high degree of collaborative skills, and the ability to communicate effectively on many levels.
- Strong functional & technical analytical & design capability to understand Common & shared platforms, web, & services API with underlying data.
- Should be able to dive deep to come up with new Platform scenarios that help solving systems bigger problems by simplifying our services & cloud platform and help increase productivity & efficiency or every Engineer & system in the company.
- Solid Platform, Web services, API technologies experience.
- Strong blend of technical, business, and program management experience that enables seamless communication across teams, project execution and great customer reach.
- Own, manage and deliver multiple large scale, complex programs across organizations with ease of simplicity, taking teams along to the path of success.
- Own and Manage implementation E2E from Project charter, roadmap, plan, design, design, build, execute, deliver and monitor performance & adoption.
- Creates, evolves, and communicates specifications for feature areas that enable cohesive, compatible, iterable scenarios that span multiple feature teams and enable a durable multi-year vision.
- Should be able to come up with scenarios and business requirements by analyzing data and business needs.
- Excellent cross-group collaboration and communication skills
- Strong problem-solving skills, analytical capabilities, and attention to detail
- Strong cultural change management experience
- Identify, Propose and Implement ongoing data strategy and drive data quality improvements
- Establishes, enables and improves systems to manage product feedback from customers to resolve issues.
- Reviews and contributes to ecosystem design.
Basic Qualifications- Bachelor's degree and 8+ years of Engineering Program Management experience in managing feature teams and designing large-scale or complex technical initiatives on shared Platform for Web & Web services, API, Data analytics
- Minimum of 5 Years in Platform, Web design, API that are used by internal & external teams.
- Flexible, agile and fast learner.
Preferred Qualifications- Outstanding verbal and written communication
- Excellent cross-group collaboration and communication skills
- Demonstrated virtual team leadership capabilities
- Knowledge or experience agile development methodologies (i.e. Scrum).
- People management experience
Pay & BenefitsOur compensation reflects the cost of labor across several US geographic markets. At Coupang, your base pay is one part of your total compensation. The base pay for this position ranges from $155,000/year in our lowest geographic market to $267,000/year in our highest geographic market. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience.
General Description of All Benefits- Annual bonus is 0-20% of the base salary
- Medical/Dental/Vision/Life, AD&D insurance
- Flexible Spending Accounts (FSA) & Health Savings Account (HSA)
- Long-term/Short-term Disability
- Employee Assistance Program (EAP) program
- 401K Plan with Company Match
- 18-21 days of the Paid Time Off (PTO) a year based on the tenure
- 12 Public Holidays
- Paid Parental leave
- Pre-tax commuter benefits
General Description of Other Compensation"Other Compensation" includes, but is not limited to, bonuses, equity, or other forms of compensation that would be offered to the hired applicant in addition to their established salary range or wage scale.
Recruitment Process- Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview - Offer
- The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
- Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage
Details to Consider- This job posting may be closed prior to the stated end date for application if all openings are filled.
- Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
- Those eligible for employment protection (recipients of veteran's benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.
Privacy Notice- Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/
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