ABOUT THIS ROLEThis is an incredible opportunity for a
Staff Technical Program Manager to play a crucial role in shaping the foundations and future of our rapidly growing Apex Fintech Solutions organization. In this role, you'll help scale the organization by creating improving our project delivery practices, a best practice program governance and operations function, and taking ownership of cross-functional initiatives that are critical to the success of our strategy. You'll collaborate closely with the leaders, operations, product, engineering, and other TPMs across Apex.
The role will require constant balance between long term product vision along with addressing immediate needs, driving an incremental approach that is metrics and data driven. It will require communicating effectively with leaders across Director and VP level on a regular basis while ensuring that the teams are aligned and stakeholders are aware of key performance indicators.
Duties/Responsibilities- Serve as a liaison between the business, product, and technical teams for strategy definition, prioritization, initiative kickoff, tracking, communications, and deployment
- Partner closely with peers, leaders, and stakeholders to build and drive the strategic vision for Apex's tech product delivery and execution; work with senior leaders to foresee and solve complex problems thereby enabling efficiency and scale
- Maintain a continuous project portfolio roadmap for the organization
- Actively manage organizational capacity management through continuous portfolio planning to protect program-level delivery commitments across squads
- Define how the TPM function engages Legal, Compliance, Sales/Pre-Sales, Product Marketing, Vendors, and Relationship Managers company-wide - building frameworks, playbooks, and escalation paths, and partnering directly with functional leaders in each group.
- Execute communications operations for the Technical Program Management team including operations, project, and status with a strong internal and external customer focus
- Drive organization change management through a planned delivery excellence program, defined roadmap, engagement management with stakeholders, and execution of planned improvements
- Identify, develop, and put into practice new tools and processes that enable Apex to scale and optimize its product delivery efficiency and effectiveness
- Help break down projects into component parts, identifying and tracking dependencies and opportunities for optimization; proactively identify problems and recommend solutions before they become blockers
- Manage large-scale, cross-organization programs, integrations, and migration efforts
- Work closely with software development teams to define, improve internal tools and processes key to engineering success
- Provide ongoing visibility into the progress, risks, and timelines of projects against targeted deadlines to application teams as well as other stakeholders and executive leadership. Make recommendations based on team impact, priorities, and value delivered to our customers
- Build clear and transparent communication channels to align internal stakeholders and ensure that relevant audiences receive accurate updates on programs and projects
- Manage the release of key engineering projects to internal customers in a regular cadence. Document and present program's deliverables at town halls
- Facilitate program meetings, retrospectives, cross-functional operations reviews to continuously improve processes for the company's operating model
- Actively develop the TPM community in Apex and coach individuals and teams on project management best practices
- Work with product and engineering to clarify goals and deliverables; bring data to planning and prioritization
- Create and refine processes when necessary; maintain focus on reliability and continual improvements, and automation and scaling
- Identify KPIs and success metrics, collect and analyze data; make information visible
- Communicate goals, status, risks, and impact to deliverables
Education and/or Experience- B.S. in Computer Science, Information Systems, Business Administration or equivalent
- 10 - 12 years of experience in technical program management in a dynamic and highly technical environment, a strong track record in managing multiple complex cross-functional projects in a cloud/SaaS environment
- Experience working collaboratively across organizations; strong leadership and interpersonal skills, experience building and fostering effective working relationships
- Experience influencing without direct authority at senior levels internal and external to the engineering organization
Required Skills/Abilities- Ability to take a data-driven approach to program management; building tools (workflows, custom work intake processes, estimation models), collecting and analyzing data, and driving stakeholder buy-in
- Excellent verbal and written communications for technical and non-technical audiences with the ability to tailor and deliver communications to all levels of an organization from project teams to executive leadership
- Expert-level knowledge of project management techniques and tools within various software development methodologies ( e.g. Waterfall, SDLC, Agile)
- Proficient in the use of MS Office, MS Project, Visio, and other agile collaboration & work tracking tools (Wiki's, Confluence, JIRA, TFS, etc).
- Strong organizational, problem solving and analytical skills
Other Preferred Qualifications- Project Management Institute certification (PMP or CAPM)
- Scrum Master Certification
- Familiarity with distributed systems and experience working in a SaaS environment
- Work experience in the financial industry
Work Environment - This job operates in a hybrid, office environment 3 days per week.
#IT #mid-senior #full-time #LI-SG1 #APEX
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Our RewardsWe offer a robust package of employee perks and benefits, including healthcare benefits (medical, dental and vision, EAP), competitive PTO, 401k match, parental leave, and HSA contribution match. We also provide our employees with a paid subscription to the Calm app and offer generous external learning and tuition reimbursement benefits. At AFS, we offer a hybrid work schedule for most roles that allows employees to have the flexibility of working from home and one of our primary offices.
