Dolby Laboratories

Staff Technical Account Manager

Dolby Laboratories$137K — $189K *
Consumer Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3-5+ years in technical roles within video streaming, AdTech, or SaaS industries
  • Proven experience managing complex technical implementations
  • Strong high-level troubleshooting skills in technical environments
  • Experience utilizing AI tools for automating technical tasks
  • Consultative communication skills for explaining technical issues to non-technical stakeholders

Responsibilities

  • Lead technical implementation and project orchestration for onboarding new strategic customers
  • Collaborate with CSM on long-term technical success planning
  • Monitor account performance and proactively identify issues
  • Act as the internal advocate for customer engineering needs
  • Analyze product changes and notify customers of impacts
  • Prepare for high-stakes live events with operations team
  • Utilize AI tools for data-driven monitoring and optimization

Benefits

  • Bonus eligibility
  • Equity opportunities in some roles
  • Comprehensive benefits package offered
  • Support for professional development and training
Full Job Description
As a Staff Technical Account Manager, you are the technical architect and long-term partner of our most strategic video accounts. You own the technical relationship throughout the entire customer lifecycle, from leading the initial onboarding journey to ensuring the ongoing optimization of our video solutions within the customer's specific environment. You act as the primary bridge between the customer's engineering teams and our internal core engineering, system integration, and operations teams. In this role, you partner closely with a Customer Success Manager (CSM) to ensure holistic account health. While you own the technical integrity, operational stability, and long-term technical roadmap, the CSM owns the commercial outcomes, platform adoption, and overarching value realization. This partnership allows you to focus deeply on technical excellence and engineering-to-engineering collaboration without the burden of commercial or renewal negotiations.

Key Responsibilities:

  • Strategic Technical Implementation: Lead the technical implementation and project orchestration for new strategic customer onboarding. Rather than executing every technical task, you partner with Delivery Engineering to define project timelines, manage technical workstreams, and oversee the execution of the integration plan.
  • Joint Success Planning: Collaborate with the CSM to ensure the customer's long-term business goals are technically feasible, providing the technical roadmap and guardrails necessary to support the customer's strategic expansion plans.
  • Technical Health Ownership: Proactively monitor account performance (QoE, latency, error rates) using internal dashboards and AI-driven monitoring agents to identify issues before they impact the customer.
  • Voice of the Technical Customer: Serve as the definitive internal advocate for the customer's engineering needs. You will synthesize technical feedback and pain points into actionable requirements for our Product and Engineering teams to influence the long-term roadmap.
  • Product Change & Risk Management: Proactively analyze upcoming product releases, feature updates, and infrastructure changes to determine their specific impact on each customer's unique technical environment. You are responsible for notifying customers of potential breaking changes and providing architectural guidance to ensure a seamless transition.
  • Live Event/Launch Readiness: Work with our operations team to prepare for high-stakes live events or major product launches, ensuring monitoring and alarming are in place.
  • AI-Driven Insights: Leverage agentic AI tools to automate data collection and health-score monitoring, allowing you to focus on high-level strategic intervention and "Human-in-the-loop" decision-making.


  • AI-Augmented Optimization: Leverage Agentic AI to automate log analysis and health reporting, shifting your focus from reactive firefighting to proactive architectural improvements.


Required Skills:

  • Digital Media & Infrastructure Expertise: 3-5+ years of experience in technical roles within the video streaming, AdTech, or SaaS industries. You possess a deep understanding of end-to-end media delivery workflows, including content encoding, transport protocols, and CDN distribution architectures.
  • Technical Project Management: Proven ability to manage complex technical implementations, manage stakeholder expectations, and hit aggressive go-live dates.
  • High-level Troubleshooting: Ability to utilize dashboards and internal logging tools to identify the "Where" and "Why" of a technical issue (e.g., identifying that a latency spike is due to a CDN configuration rather than a player-side bug) before escalating to Delivery or Support.
  • AI Literacy & Logic: Experience using AI tools to summarize technical logs, generate scripts for testing, and automate routine technical documentation.
  • Consultative Communication: Ability to explain a "segment timeout" to a business stakeholder while diving into the code with a Senior Engineer.


Preferred Qualifications:

  • Experience with Cloud infrastructure (AWS/GCP/Azure) as it relates to video processing.
  • Experience with ad integration workflows, specifically SSAI (Server-Side Ad Insertion) or SGAI (Server-Guided Ad Insertion).
  • Familiarity with Ad Servers (e.g., Google Ad Manager, SpringServe, FreeWheel) and protocols like VAST, VMAP, and SCTE-35 markers.
  • Previous experience in a "Technical Success" or "Solutions Architecture" role within the Media & Entertainment or SaaS space.
  • Familiarity with project management tools

#LI-VH1

The Burbank area base salary range for this full-time position is $137,600 - $189,200 which can vary if outside this location,plus bonus, benefits, and some roles may also include equity. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, competencies, experience, market demands, internal parity, and relevant education or training. Your recruiter can share more about the specific salary range and perks and benefits for your location during the hiring process.

Dolby will consider qualified applicants with criminal histories in a manner consistent with the requirements of San Francisco Police Code, Article 49, and Administrative Code, Article 12

About Dolby Laboratories

Dolby Laboratories, Inc. creates audio and imaging technologies that transform entertainment and communications at the cinema, at home, at work, and on mobile devices. The company develops and licenses its audio technologies, such as AAC & HE-AAC, a digital audio codec solution used for TVs, set-top boxes (STBs), personal computers (PCs), gaming consoles, mobile devices, and digital radio; AVC, a digital video codec with high bandwidth efficiency used in media devices; Dolby AC-4, an audio coding technology that delivers new audio experiences to a range of playback devices; and Dolby Atmos technology for home theaters, cinemas, device speakers, mobile devices, and headphones. Its audio technologies also comprise Dolby Digital, a digital audio coding technology that provides multichannel sound in the home; Dolby Digital Plus, a digital audio coding technology that delivers audio quality for streaming, downloaded, and broadcast content; Dolby TrueHD, a digital audio coding technology for content providers; Dolby Vision, an imaging technology for cinema, digital TV, and other consumer devices; and HEVC, a digital video codec with high bandwidth efficiency to support delivery of Ultra HD and other video content. In addition, the company designs and manufactures audio and imaging products, such as digital cinema servers, Dolby Cinema audio products, and other products for the film production, cinema, television broadcast, and entertainment industries. Further, it offers services to support theatrical and television production for cinema exhibition, broadcast, and home entertainment. The company serves film studios, content creators, post-production facilities, cinema operators, broadcasters, and video game designers. Dolby Laboratories, Inc. was founded in 1965 and is headquartered in San Francisco, California.
Learn more about Dolby Laboratories
Size
2,368 employees
Market Cap
$6.5 billion
Industry
Net Income
$317.8 million
Founded
1965
5 Year Trend
+3%
Revenue
$1.2 billion
NASDAQ

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