Position Summary...The Customer Engagement Services Technology Engineering team is responsible for Contact center Platforms within Walmart. Focused on delivering world-class experiences and software solutions for Contact Centers and our customers.
As a Staff Software Engineer, you will set the tone of engineering-excellence and drive processes and standards within the team. You will lead the design of complex software changes and take on the development of exciting new features. In addition, you will partner with your senior and junior teammates throughout the software development lifecycle to cultivate a reciprocal learning environment from development to debugging and operational excellence.
What you'll do...- Analyze Requirements: Explore products/solutions to meet business/technical needs and assess gaps between expectations and existing solutions.
- Classify Requirements: Categorize requirements into applicable types (e.g., Functional/Non-Functional) and anticipate solution risks/issues.
- Design Solutions: Be an expert in designing solutions for specific components, evaluate trade-offs, and convert High-Level Design (HLD) into detailed design.
- Code Development: Select appropriate coding frameworks, guide the team on coding standards, and create/configure/implement code to meet requirements.
- Testing Implementation: Translate customer requirements into test strategies, determine testing tools, and ensure test cases cover all scenarios.
- Program Monitoring: Monitor project progress against milestones, provide inputs on project plans, and ensure adherence to the CI/CD process.
- Defect Management: Track and analyze defects, conduct regression testing, and troubleshoot performance bottlenecks.
- DevOps Maintenance: Perform complex maintenance procedures, monitor application performance, and evaluate change requests.
- Leadership & Development: Drive execution of business plans, provide supervision and development opportunities for associates.
- Promote Values: Model Walmart values, support community commitments, foster an inclusive environment, and encourage continuous improvement.
What you will bring:- Bachelor's degree in computer science, Software Engineering, or a related field. Master's degree is a plus.
- Proven experience (8+ years) as a Software Engineer, preferably with a focus on Java & Javascript based systems including React, React Native, Node, Spring, etc.
- Experience in CICD automation including Agile delivery, feature flags, and backwards compatibility.
- Strong experience with performance profiling tools and techniques to identify bottlenecks in code and system components.
- Solid understanding of distributed systems architecture and design principles.
- Familiarity with multi-cloud environments and hands-on experience in optimizing applications for cloud deployment.
- Ability to analyze and interpret performance metrics to make informed decisions on system optimizations.
- Experience with performance testing frameworks and load generation tools.
- Familiarity with containerization technologies (e.g., Docker, Kubernetes) and their impact on application performance.
- Strong problem-solving skills with the ability to troubleshoot and debug complex systems.
- Excellent communication skills to collaborate effectively with cross-functional teams and present performance analysis findings.
- Ability to work independently and take ownership of performance-related tasks and projects.
- Certifications in relevant cloud platforms is a plus.
- Openness to learning new technologies and adapting to evolving challenges.
Benefits:Benefits: Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.
Minimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Option 1: Bachelor's degree in computer science, computer engineering, computer information systems, software engineering, or related area and 4 years' experience in software engineering or related area.
Option 2: 6 years' experience in software engineering or related area.
Preferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Master's degree in Computer Science, Computer Engineering, Computer Information Systems, Software Engineering, or related area and 2 years' experience in software engineering or related area, We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart's accessibility standards and guidelines for supporting an inclusive culture.
Primary Location...815 Eleventh Ave, Sunnyvale, CA 94089-4731, United States of America
