Job Posting Title:
Staff Software Engineer - ServiceNow ITAM
Req ID:
Job Description:
Team Description:The Staff Software Engineer is a senior individual contributor and technical leader responsible for the architecture, design, and development of enterprise-grade solutions on the ServiceNow platform. This role plays a critical part in advancing the platform's capabilities across Service Asset Management (SAM), IT Operations Management (ITOM), Strategic Portfolio Management (SPM), CMDB, and advanced Reporting & Analytics. The ideal candidate brings deep hands-on platform expertise, forward-looking architectural thinking, and the ability to influence technical strategy at scale.
What You'll Do:- Lead the design, development, and optimization of complex ServiceNow solutions leveraging modern platform capabilities, best practices, and extensibility frameworks.
- Act as a technical authority across SAM (HAM/SAM Pro), ITOM (Discovery, Service Mapping, Event Management, Health), SPM, and enterprise analytics and reporting.
- Architect and govern CMDB and Asset Management solutions, ensuring data quality, normalization, reconciliation, lifecycle integrity, and operational reliability.
- Design scalable CMDB models that support ITOM visibility, asset lifecycles, compliance, reporting, and integration with downstream systems.
- Deliver advanced platform solutions using Flow Designer, IntegrationHub, custom APIs, Script Includes, and asynchronous processing.
- Build and optimize Platform Analytics, Performance Analytics, and executive-level dashboards, driving data-informed decision-making.
- Leverage emerging ServiceNow capabilities such as Service Exchange, Platform Analytics, AI/Automation frameworks, and next-generation reporting tools.
- Define technical patterns, guardrails, and reference architectures aligned with platform strategy and long-term sustainment.
- Partner with Product Management, Enterprise Architecture, Security, and Operations to translate strategic goals into robust technical solutions.
- Mentor engineers and provide architectural guidance through design reviews, code reviews, and technical coaching.
- Lead complex troubleshooting efforts, including CMDB health issues, discovery failures, integration bottlenecks, and performance degradation.
- Produce high-quality, audit-ready technical documentation, including solution designs, data models, and architectural diagrams.
Required Qualifications & Skills:- 7+ years of professional software engineering experience, with significant hands-on development on the ServiceNow platform.
- Advanced proficiency in JavaScript, Glide APIs, ServiceNow scripting (Business Rules, Script Includes, Client Scripts), and Flow Designer.
- Demonstrated experience implementing and supporting SAM, ITOM, SPM, and enterprise reporting solutions.
- Strong hands-on expertise with CMDB architecture, discovery, normalization, reconciliation rules, and CI lifecycle management.
- Solid understanding of asset lifecycles, license compliance, software normalization, and hardware asset governance.
- Experience with REST/SOAP integrations, data imports, web services, and event-based integrations.
- Required certifications:
- ServiceNow Certified System Administrator (CSA)
- Relevant ServiceNow micro-certifications in SAM, ITOM, SPM, Reporting / Performance Analytics, IntegrationHub, or CMDB.
- Proven experience working in Agile delivery environments with cross-functional teams.
- Ability to design scalable, resilient, and maintainable solutions that support enterprise growth.
Preferred Qualifications:- ServiceNow Certified Technical Architect (CTA) or Certified Master Architect (CMA) - strongly preferred.
- Advanced ServiceNow certifications such as CIS (SAM, ITOM, SPM) or domain-specialist credentials.
- Experience implementing Platform Analytics, advanced Performance Analytics, and complex data-driven insights.
- Exposure to Service Exchange, reusable application design, and marketplace-driven platform strategies.
- Experience with large-scale ServiceNow transformations or multi-domain enterprise implementations.
- Strong understanding of platform governance, upgrade strategies, and technical debt management.
Required Education:Bachelor's degree in Computer Science, Information Systems, Software, Electrical or Electronics Engineering, or comparable field of study, and/or equivalent work experience
#DISNEYTECH
The hiring range for this position in Orlando, FL is $148,300 - $198,800 per year and in Burbank, CA is $147,100 - $190-300 per year and in Seattle, WA and NY, New York is $154,100 - $199,400. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
Job Posting Segment:
Enterprise Technology and Data
Job Posting Primary Business:
Enterprise Products
Primary Job Posting Category:
Software Engineer
Employment Type:
Full time
Primary City, State, Region, Postal Code:
Orlando, FL, USA
Alternate City, State, Region, Postal Code:
USA - CA - 820 S Flower St, USA - NY - 7 Hudson Square, USA - WA - 925 4th Ave
Date Posted:
2026-05-20
