ServiceNow

Staff Software Engineer - AI Search

ServiceNow • $166K — $291K *
Santa Clara, CA 95051In-Person
Enterprise Technology
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 8+ years of software engineering experience delivering high-quality products
  • Proficient in Python, Java, or similar object-oriented languages
  • Familiarity with modern front-end frameworks like Angular, React, or Vue
  • Strong knowledge of data structures, algorithms, and performance optimization
  • Experience with automated testing frameworks like JUnit and Selenium
  • Understanding of software quality principles such as reliability and observability
  • Experience using AI-powered tools within work processes and decision-making

Responsibilities

  • Build high-quality, scalable, and reusable software code
  • Design and implement new features and enhance existing products
  • Create user-friendly software that can be customized
  • Maintain Client Scripts, UI Policies, and Business Rules
  • Develop search-related UI components adhering to best practices
  • Create and maintain analytics dashboards and database schemas
  • Provide technical support for customer-reported issues
  • Participate in all Agile SCRUM ceremonies and Cross-team discussions

Benefits

  • Impactful work delivering software for millions of users
  • Collaborative culture emphasizing quality and innovation
  • Access to AI and automation tools enhancing engineering excellence
  • Fostering a culture of innovation and continuous learning
  • Flexible work personas accommodating remote or in-office arrangements
Full Job Description
Job Description

This is a dynamic role where you will drive quality and development excellence across the entire software development lifecycle, from initial design and coding to comprehensive test automation and deployment. You will be responsible for both building high-quality product features and ensuring their reliability, scalability, and performance.

The Team

Come join the AI Search UX team and work with a talented group of engineers building out next-generation technologies in the ServiceNow cloud platform. This team is responsible for the cognitive, actionable search functionality and machine learning-based relevancy that help make ServiceNow a powerful platform used by many Fortune 500 companies.

Key Responsibilities

Software Development & Architecture
  • Build high-quality, clean, scalable, and reusable code by enforcing best practices around software engineering, architecture, and processes.
  • Contribute to the design and implementation of new products and features while also enhancing the existing product suite.
  • Implement software that is simple to use, allowing customers to extend and customize the functionality to meet their specific needs.
  • Utilize experience with Java development using object-oriented methodologies and understanding of software design patterns, algorithms, and data structures.
  • Create and maintain Client Scripts, UI Policies, Business Rules, and Script Includes using client and server APIs to build and support AI Search's administrative tools within the company platform.
  • Create and maintain search-related UI components using the company's UI JavaScript/HTML/CSS framework, adhering to best practices for user experience and accessibility.
  • Develop and maintain analytics dashboards, including designing database schema and data transformation and loading of required data.
  • Modify the GraphQL, Java, and scriptable APIs exposed by AI Search to introduce new functionality and address defects.
  • Provide technical support for customer-reported search-UI/UX issues.
  • Build and maintain a highly interactive, intuitive, easy-to-use admin UI for new, innovative search and machine learning/understanding capabilities that is extensible and easy to maintain.
  • Apply new technology and innovation to improve platform functionality.

Engineering & Test Automation
  • Own your code from design through delivery, including comprehensive test automation to ensure the delivery of high-quality products to our users.
  • Create, execute, and maintain scripts and tools for various testing frameworks.
  • Work with quality testing frameworks and tools including Java, Jenkins, JUnit, Playwright, and Selenium.
  • Create and maintain manual test plans, test suites, and test cases for end-to-end testing.
  • Contribute to improving QA processes, ensuring test cases are documented, and test results are published.
  • Assist in setting up test instances with multiple upgrade paths to support broader testing efforts.

Collaboration & Process
  • Work closely with Product Owners to understand detailed requirements and define acceptance criteria.
  • Participate in all Agile SCRUM ceremonies, including grooming sessions, to identify key requirements and design the integrated test plan.
  • Contribute to cross-team technical discussions and decision-making.
  • Collaborate with other teams to ensure cross-product dependencies are factored into test cases and lend assistance to ensure collective success.


Qualifications

To be successful in this role you have:
  • Experience in leveraging critical thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
  • 8+ years of experience in software engineering, with a track record of delivering high-quality products.
  • Proficiency in Python, Java, or similar object-oriented languages.
  • Experience with modern front-end frameworks such as Angular, React, or Vue.
  • Strong knowledge of data structures, algorithms, object-oriented design, design patterns, and performance optimization
  • Familiarity with automated testing frameworks (e.g., JUnit, Selenium, TestNG) and integrating tests into CI/CD pipelines
  • Understanding software quality principles including reliability, observability, and production readiness.
  • Ability to troubleshoot complex systems and optimize performance across the stack.
  • Experience with AI-powered tools or workflows, including validation of datasets, model predictions, and inference consistency.
  • Comfort with development tools such as IDEs, debuggers, profilers, source control, and Unix-based systems

Why Join Us
  • Build and deliver high-impact software that powers digital experiences for millions of users.
  • Collaborate in a culture that values craftsmanship, quality, and innovation.
  • Work symbiotically with AI and automation tools that enhance engineering excellence and drive product reliability.
  • Be part of a culture that encourages innovation, continuous learning, and shared success.

For positions in this location, we offer a base pay of $166,500 - $291,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

About ServiceNow

ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations in North America, Europe, the Middle East, Africa, the Asia Pacific, and other countries. The company offers service management solutions, including incident, problem, change, request, and cost management as well as service catalogs; and IT, HR, facilities, and field service management solutions. It also provides IT operations management solutions covering service mapping, delivery, and assurance solutions; business management solutions such as financial management, project portfolio suite, vendor performance management, and performance analytics as well as governance, risk, and compliance; and application development services.

ServiceNow Careers

Join the dynamic team at ServiceNow, a global leader in digital workflow solutions, where innovation and leadership converge to shape the future of work. At ServiceNow, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that values diversity, creativity, and continuous learning.

Work You’ll Do

Embark on a career journey with ServiceNow and contribute to the world’s leading enterprises' digital transformation. Our team is at the forefront of developing cutting-edge technologies that improve how people work. With ServiceNow, you will use your skills to impact businesses and industries profoundly, driving efficiency and innovation.

Join Our Market-Leading Team

ServiceNow is not just another technology company. We are a team that thrives on diversity and leadership, fostering an inclusive environment that promotes growth and development. Our commitment to diversity training ensures that every team member can achieve their potential.

Innovative Work

ServiceNow is home to more than 10,000 dedicated professionals who lead the charge in digital workflows and enterprise solutions. As part of our team, you will engage in projects that merge technology with practical applications, creating revolutionary products that advance how services are delivered and managed.

Career Development

At ServiceNow, your career trajectory is filled with boundless opportunities. We support your growth with robust training programs, leadership development courses, and access to global challenges. Whether you are looking for an internship, full-time position, or leadership role, ServiceNow equips you with the tools to excel.

Be Part of a Great Team

Working at ServiceNow means being part of a community that values teamwork and innovation. Our collaborative environment encourages networking and sharing ideas, making our workplace vibrant and dynamic. The benefits of joining ServiceNow extend beyond comprehensive health and wellness; they include fostering professional connections and friendships that last a lifetime.

Explore Job Opportunities and Internships

Whether you’re a seasoned professional or a recent graduate, ServiceNow offers a range of employment options to suit your career goals. From internships that provide real-world experience to full-time positions that challenge you to leverage your expertise, we are committed to hiring the best talent.

Stay Connected

Join Our Team Search open positions that match your skills and interests. At ServiceNow, we look for passionate, curious, and solution-driven team players. Explore the possibilities that await you at a company that is committed to your professional success.

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ServiceNow Careers

Empowering professionals to achieve more, ServiceNow is where careers are future-proofed, and ambitions are realized. Join us in our journey of growth and innovation.
Learn more about ServiceNow
Size
16,881 employees
Market Cap
$76.5 billion
Industry
Information Technology
Net Income
$118.5 million
Founded
2004
5 Year Trend
+33.5%
Revenue
$4.5 billion
NASDAQ
NOW
* Ladders Estimates

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