Job DescriptionWe're looking for a Staff Site Reliability Engineer to raise the bar for how we observe and operate our production cloud platform. Our cloud platform powers clinical workflows on top of one of the largest ultrasound image repositories in the world. In this role you'll be a hands-on technical contributor who leads by execution.
What you'll do- Own observability end to end. Evolve and streamline our metrics, logs, and distributed-tracing strategy. Building telemetry standards that give every team a clear, real-time picture of production health
- Drive reliability through SLOs. Establish meaningful service-level objectives with product and engineering teams, and use error budgets to balance velocity against stability.
- Lead incident response. Help set the standards for our incident response feedback loop. Manage the on-call rotations for production systems, respond to incidents with calm and rigor, manage blameless postmortems - then systematically reduce toil.
- Engineer for reliability. Operate and improve our Kubernetes/EKS workloads on AWS. Build automation and tooling that removes manual operational work and improves developer productivity.
- Be a force multiplier. Mentor engineers on operational excellence, set standards for how services are built to be observable and reliable, and influence architecture decisions across teams.
QualificationsBaseline skills/experiences/attributes:
- 8+ years of managing production systems
- Deep, hands-on production experience with AWS and Kubernetes
- Strong programming/scripting skills and experience building operational automation
- Proven ownership of a full stack observability platform (NewRelic/Datadog/etc)
- A track record of leading incident response and delivering improvements in reliability
- Clear written and verbal communication skills
- Strong desire for being a mentor to others
Ideally, you also have these skills/experiences/attributes (but it's ok if you don't!):
- Background operating in a highly regulated or compliance-sensitive environment (e.g., HIPAA, SOC 2, FedRAMP, SaMD, etc).
- Background in technical Healthcare Protocols (DICOM, HL7, FHIR) and systems integrations (PACS, VNA, EMR, etc)
ValuesInnovation is what we do. Our values are how we make it happen. Butterflies are and believe in...
- Patient-Centric Innovators: Our mission is THE mission.
- Empowered to Impact: Every voice matters.
- One Team, One Goal: Unity fuels progress.
- Growth Champions: We embrace challenges.
- Action-Oriented Achievers: We follow through, every time.
LocationButterfly offers a hybrid work model for most positions, with team members spending two or more days a week in the office. While flexibility is key, we value in-person connections that spark creativity and teamwork. Our offices are designed for collaboration, with comfortable workspaces, stocked kitchens, and opportunities to connect with peers.
This is a hybrid position (2 - 3 days a week in office) and will be based out of our office in New York City, NY.
Benefits and Perks- Comprehensive health insurance, encompassing dental and vision coverage, is provided to all our employees. As a health-tech company, we prioritize the well-being of our teams. We also contribute to Health Savings Account (HSA) accounts for all enrolled employees on an annual basis.
- Comprehensive Employee Assistance Program - we provide access to tools and resources to support your emotional health and day-to-day needs.
- 401k plan and match - we facilitate your retirement goals.
- Eligible employees will have the opportunity to participate in Employee Stock Purchase Plan (ESPP)
- Unlimited Paid Time Off + 10 Holiday Days a Year - recharge and come back ready to make an impact
- Parental Leave - we aim to provide our employees with time to bond with their growing family, along with additional support for primary caregivers to help transition back to work
- Competitive salaried compensation - we value our employees and show it
- Equity - we want every employee to be a stakeholder
- The opportunity to build a revolutionary healthcare product and save millions of lives!
Compensation Our estimated salary for this role based in NYC is around $190,000 - $210,000 + bonus + equity + benefits. Actual pay is determined by multiple factors such as skills, qualifications, experience and market demand.
