JOB DESCRIPTIONWe are seeking a Staff Product Operations Engineer to join our Emerging Technology organization, supporting AI Solution Engineering and AI R&D teams. This is a newly created role with the opportunity to define, build, and scale the product operations function from the ground up.
You will own the end-to-end operational lifecycle for a portfolio of AI-driven products—from early-stage sandbox environments through MVP, production launch, and ongoing support. This role sits at the intersection of product, engineering, and operations, ensuring that innovative AI applications are effectively operationalized, maintained, and scaled.
The ideal candidate thrives in fast-paced, ambiguous environments and brings a strong mix of operational rigor, technical fluency, and strategic thinking. This is a hands-on role requiring direct involvement in building, deploying, and supporting systems – not just managing others. You will actively contribute to implementation efforts, including working with engineering teams on infrastructure, deployment workflows, and operational tooling. You will play a key role in shaping processes, establishing best practices, and building a small but highly effective team to support multiple productionized applications.
A SNAPSHOT OF YOUR RESPONSIBILITIES
Build and scale the Product Operations function, establishing processes and frameworks to support AI-driven products
Own end-to-end operations including release management, launch readiness, DevOps coordination, and ongoing support
Partner with AI Solution Engineering and AI R&D teams to operationalize products from sandbox through production
Establish and manage support models, including on-call, maintenance, and incident response across multiple applications
Drive agile execution (sprint planning, backlog management, milestone tracking) and ensure alignment across stakeholders for the operations team
Lead a small team while communicating progress, risks, and priorities to executive leadership
WHAT YOU WILL NEED
7+ years of hands-on experience in product operations, program management, or technical project management in a technology environment
Hands-on experience with software development practices, tools and infrastructure as code, including deploying and managing applications in cloud environments
Experience supporting applications from MVP through full production release, including operationalization and support
Familiarity with AI/ML product lifecycles and deploying AI-driven applications
Strong experience with agile methodologies, Jira, version control systems, and modern engineering environments
Working knowledge of cloud platforms such as AWS and/or GCP
Ability to operate in ambiguous, fast-paced environments and build scalable processes from the ground up
Strong communication skills with the ability to engage executive stakeholders
Regular, on-site attendance at the workplace a minimum of 3days per week is an essential function of the position. Selected candidate must be able to reliably meet this requirement.
NICE TO HAVE, BUT NOT A DEALBREAKER
Experience building or scaling a product operations or program management function
Background spanning both product and project management with a hands-on approach
Experience in media, streaming, or digital content delivery
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Pursuant to state and local pay disclosure requirements, the pay rate/range for this role, with final offer amount dependent on education, skills, experience, and location is $160,000.00-230,000.00 annually. This role is also eligible for an annual discretionary bonus, various benefits, including medical/dental/vision, insurance, a 401(k) plan, paid time off, and other benefits in accordance with applicable plan documents. Benefits for Union represented employees will be in accordance with the applicable collective bargaining agreement.
