About the roleWe're hiring a Staff Product Designer to own experiences across significant surface areas at Giga. You'll drive strategy-level design decisions in partnership with the design organization, technical team members, and our customers. You have a track record of zero-to-one work with an eye on one-to-one-million, and craft that others hold up as the bar.
What you'll do- Translate highly complex enterprise needs into experiences that evolve naturally as the product matures - including conversational and agentic interfaces that have no established playbook
- Serve as the directly responsible designer for experiences across a large product surface area
- Lead research with enterprise customers and use insights to drive product strategy
- Be an author to help evolve the design system
- Set and uphold quality standards collaboratively with design and engineering leaders
- Mentor designers (up to ~20% of your time), participate in hiring, and help leadership kick off large, novel initiatives
- Influence prioritization and present evidence for design decisions
What we're looking for- You have roughly 8+ years of product design experience, including demonstrated success on zero-to-one products across multiple industries
- In each organization you join, you raise the quality bar of the product experience while meeting business metrics and goals
- You have a track record of designing novel interaction experiences that scale across use cases, personas, and customer lifecycles
- You have strong skills across the product design spectrum: from leveraging user research and quantitative product insights, to designing complex UX systems, and driving differentiation through visual design, delight, and magic moments
- You've mentored other teammates and junior designers in craft, strategy, and execution
- You lean on your collaboration and communication skills to build cross functional relationship across peer departments including GTM, engineering, and within customers
- You capture attention and garner trust from teammates up to leadership levels
- You show up with a "yes, and" attitude - under pressure your default is optimism and positivity
Bonus points:
- Experience designing AI-native products - you've shipped experiences where models, agents, or generative UX are the product, and you understand designing for non-deterministic systems
- Fluency with AI tooling in your own workflow - prompt-driven design, AI-assisted prototyping and research synthesis - and judgment about when to use it
- A technical lean: design engineering, high-fidelity prototyping in code, or front-end experience (React or similar) - you can build what you design, or get close
- Ability to speak with technical stakeholders in their own language
Why Giga- Audacious goal: We're building toward 98% automation of enterprise operations-support is just the beginning
- Self-improving systems: Our agents get better with every interaction, automatically expanding what they can handle
- Production scale: Already handling millions of calls monthly for Fortune 100 companies with 90%+ resolution
- Technical differentiation: Sub-500ms multi-party orchestration and emotional intelligence that competitors can't match
- Massive market: Customer support automation growing from $3B to $47B by 2034, and we're expanding into healthcare, finance, and beyond
- World-class team: Founded by Forbes 30 Under 30, backed by Redpoint and YC, growing fast
- High impact: Every feature you ship directly moves us toward a world where enterprises operate with near-complete automation
Perks & Benefits- Competitive base + bonus + equity
- Catered lunch daily
- Dinner stipend
- $500/month wellness & commuter benefit (gym, fitness classes, mental health)
- 401(k) plan
- Medical, dental, and vision coverage
