What’s the role?

We're looking for a Staff Product Designer to own Conversations and Co-Creation at Etsy — one of the most strategically distinct bets in our product portfolio. Right now, messaging on Etsy is largely reactive: most buyers have never sent a message, and the majority of convos are post-purchase help threads. But co-creation is already happening at scale — over 1.2 million conversations led to a purchase in just 16 weeks, at nearly 3x our average order value — and the experience hasn't caught up. You'll design the future of how buyers and makers collaborate to bring custom things to life. 

Convos & Co-Creation is part of the Consider & Purchase design team within BuyerX. Consider & Purchase focuses on Listings, Landings, Post-Purchase, and Convos & Co-Creation. 

The Buyer X Team is focused on driving excellence and connection in the customer experience. We believe in the need to maintain a rigorous focus on craft and consistency in order to bring our strategy and mission to life. In this role, you will be defining and designing new experiences and improving on existing ones in close collaboration with cross-functional product partners in engineering, research, analytics, marketing and product management.

This is a full-time position reporting to the Senior Manager of Product Design.

What’s this team like at Etsy?

• Product designers at Etsy work in a squad alongside a product manager, 4-6 engineers, a researcher and a data analyst. Together they drive their own part of the Etsy customer experience by delivering solutions to problems and getting feedback directly from customers.

What does the day-to-day look like?

• Designing polished, interactive prototypes to bring your team’s roadmap to life

• Launching experiments and evaluating how they perform and how to iterate

• Sharing your work with peers and leadership to collect feedback and iterate 

• Taking part in weekly design critiques, workshops, and squad meetings

• Thinking and writing about your process and documenting your decisions

• Collaborating with engineering to build your design to spec before launch 

• Collecting feedback through both research and experimentation to refine and iterate on your designs

• Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy's discretion, or otherwise applicable with local law.

Qualities that will help you thrive in this role are:

• 7+ years of professional experience working in product design 

• Ability to develop work that represents strong understanding of design fundamentals (visual hierarchy, interaction design, application of brand and system) 

• Experience designing native apps (iOS and Android) and familiarity with platform specific interaction patterns

• You create superior and systematically maintained designs that set the bar for execution of visual design standards at Etsy.

• Effective articulation of ideas and design solutions

• Self-directed leadership with the ability to guide peers and drive cross-functional impact

• Share feedback with understanding and clarity, and easily translate feedback you receive into your work

• Your ideas improve our processes and products and create clarity through ambiguity

• Translation of quantitative & qualitative insights into design decisions

• Contribution to our culture: motivation, optimism, quality, integrity

Compensation & Benefits

In addition to salary, you'll be eligible for an equity package, an annual performance bonus, and our that support you and your family. Base salary is determined by your location, skills, and experience.

Etsy uses two geographic pay zones to reflect the labor markets where we compete for talent: one called Geo-1, covering the New York City metropolitan area, San Francisco Bay Area, and Seattle metropolitan area, and one called Geo-2, covering all other U.S. locations. Salary ranges for this role vary by zone and are listed below.

Location

We prioritize candidates based within commutable distance of Etsy’s Brooklyn Office. Depending on proximity, we ask team members to come in once or twice per week. Remote candidates outside commutable distance may be considered on a case-by-case basis, with the expectation of occasional travel to the office. Learn more details about our work modes and workplace safety policies .

Salary Range:

What's Next

If you're interested in joining the team at Etsy, please share your resume with us and feel free to include a cover letter if you'd like. As we hope you've seen already, Etsy is a place that values individuality and variety. We don't want you to be like everyone else -- we want you to be like you! So tell us what you're all about.