ServiceNow

Staff Performance Engineer, ServiceNow Platform

ServiceNow • $149K — $262K *
Chicago, IL 60629In-Person
Enterprise Technology
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 8+ years in enterprise IT with hands-on experience as a ServiceNow platform engineer or developer.
  • Deep expertise in ServiceNow platform internals and performance tuning.
  • Proficient in client and server-side JavaScript, and Java (or equivalent).
  • Experience with SQL performance and troubleshooting application performance.
  • Familiarity with relational databases like Oracle, MySQL, or PostgreSQL.
  • Knowledge of dynamic HTML components like AJAX and CSS.
  • Experience in one or more scripting languages, e.g., JavaScript, Python, Perl.

Responsibilities

  • Set architectural standards for scalable and resilient solutions.
  • Collaborate across teams to align technical efforts with business goals.
  • Lead technical reviews to ensure high standards for security and performance.
  • Drive innovation by integrating emerging technologies into practical solutions.
  • Define and track platform KPIs, implementing real-time monitoring.
  • Consult with peer engineering teams on performance and infrastructure best practices.

Benefits

  • Health plans, including flexible spending accounts.
  • 401(k) Plan with company match.
  • Employee Stock Purchase Plan (ESPP).
  • Matching donation programs.
  • Flexible time away plan and family leave programs.
Full Job Description
Job Description

About the Team

Join a high-impact team of platform engineers at the heart of our enterprise technology ecosystem. The ServiceNow Platform Expert Team, part of Digital Technology Operations, is a specialized group focused on scaling and optimizing the performance of mission-critical systems. We partner directly with product owners, developers, and stakeholders to push the boundaries of platform reliability, scalability, and innovation. This is a team where engineering excellence, architectural rigor, and problem-solving at scale drive everything we do.

The Impact You'll Make

In this role, you will solve complex challenges related to platform performance, scalability, and reliability across mission-critical systems. You'll be instrumental in designing solutions that ensure ServiceNow and other enterprise platforms operate efficiently under growing demand. By proactively identifying performance bottlenecks, enabling cross-functional alignment, and implementing architectural best practices, you'll help the organization deliver seamless digital experiences.

Success in this role will be measured by:
  • Improved system performance and uptime through proactive monitoring and optimization.
  • High-quality architectural solutions that enable scalability and resilience.
  • Timely delivery of cross-functional initiatives with minimal rework or technical debt.
  • Stakeholder satisfaction through effective collaboration and solution delivery.
  • Contribution to a culture of technical excellence, innovation, and knowledge sharing.

What You'll Do
  • Set the Architecture Standard: Lead with deep architectural expertise - guiding teams to build scalable, resilient solutions that align with best practices and long-term strategy.
  • Drive Engineering Alignment: Collaborate across teams and functions to connect technical efforts with business goals, ensuring end-to-end cohesion in every system we build.
  • Raise the Quality Bar: Lead technical reviews and platform audits to uphold high standards for security, performance, and reliability across our stack.
  • Push Innovation Forward: Stay on the edge of emerging technologies and translate them into practical, forward-thinking solutions that future-proof our platform.
  • Optimize for Performance at Scale: Define and track platform KPIs, implement real-time monitoring, and lead efforts to fine-tune performance across services and systems.
  • Be a Strategic Partner: Provide consultative guidance to peer engineering teams on performance, capacity planning, and scalable infrastructure best practices.


Qualifications

What You Bring to the Role:
  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision making, or problem solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
  • 8+ years in enterprise IT with direct, hands-on experience as a ServiceNow platform engineer or developer, including architecture, custom development, and platform integration.
  • Deep expertise in ServiceNow platform internals, performance tuning, and module level customization across ITSM, ITOM, or other enterprise workflows.
  • Development experience in client and server-side JavaScript, Java (or equivalent).
  • Working knowledge in one (or more) Relational Database technologies e.g. Oracle / MySQL / PostgreSQL.
  • Experience working with dynamic HTML components; e.g. AJAX, JavaScript, DOM, CSS, XML, HTML, XHTML.
  • Experience troubleshooting application performance, SQL performance.
  • Experience in one (or more) scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell.
  • Experience reading and analyzing application/platform logs, Splunk experience is a plus.
  • Knowledge of Java JDKs and memory management, including heap dump analysis is a plus.
  • Experience administering: Linux/Unix OR Microsoft Windows Server is a plus.

For positions in this location, we offer a base pay of $149,800 - $262,200, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

About ServiceNow

ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations in North America, Europe, the Middle East, Africa, the Asia Pacific, and other countries. The company offers service management solutions, including incident, problem, change, request, and cost management as well as service catalogs; and IT, HR, facilities, and field service management solutions. It also provides IT operations management solutions covering service mapping, delivery, and assurance solutions; business management solutions such as financial management, project portfolio suite, vendor performance management, and performance analytics as well as governance, risk, and compliance; and application development services.

ServiceNow Careers

Join the dynamic team at ServiceNow, a global leader in digital workflow solutions, where innovation and leadership converge to shape the future of work. At ServiceNow, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that values diversity, creativity, and continuous learning.

Work You’ll Do

Embark on a career journey with ServiceNow and contribute to the world’s leading enterprises' digital transformation. Our team is at the forefront of developing cutting-edge technologies that improve how people work. With ServiceNow, you will use your skills to impact businesses and industries profoundly, driving efficiency and innovation.

Join Our Market-Leading Team

ServiceNow is not just another technology company. We are a team that thrives on diversity and leadership, fostering an inclusive environment that promotes growth and development. Our commitment to diversity training ensures that every team member can achieve their potential.

Innovative Work

ServiceNow is home to more than 10,000 dedicated professionals who lead the charge in digital workflows and enterprise solutions. As part of our team, you will engage in projects that merge technology with practical applications, creating revolutionary products that advance how services are delivered and managed.

Career Development

At ServiceNow, your career trajectory is filled with boundless opportunities. We support your growth with robust training programs, leadership development courses, and access to global challenges. Whether you are looking for an internship, full-time position, or leadership role, ServiceNow equips you with the tools to excel.

Be Part of a Great Team

Working at ServiceNow means being part of a community that values teamwork and innovation. Our collaborative environment encourages networking and sharing ideas, making our workplace vibrant and dynamic. The benefits of joining ServiceNow extend beyond comprehensive health and wellness; they include fostering professional connections and friendships that last a lifetime.

Explore Job Opportunities and Internships

Whether you’re a seasoned professional or a recent graduate, ServiceNow offers a range of employment options to suit your career goals. From internships that provide real-world experience to full-time positions that challenge you to leverage your expertise, we are committed to hiring the best talent.

Stay Connected

Join Our Team Search open positions that match your skills and interests. At ServiceNow, we look for passionate, curious, and solution-driven team players. Explore the possibilities that await you at a company that is committed to your professional success.

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ServiceNow Careers

Empowering professionals to achieve more, ServiceNow is where careers are future-proofed, and ambitions are realized. Join us in our journey of growth and innovation.
Learn more about ServiceNow
Size
16,881 employees
Market Cap
$76.5 billion
Industry
Information Technology
Net Income
$118.5 million
Founded
2004
5 Year Trend
+33.5%
Revenue
$4.5 billion
NASDAQ
NOW
* Ladders Estimates

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