TeleTech

Staff & Office Management Lead

TeleTech$69K — $158K *
Education, Government & Non-Profit
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3+ years of experience in office management, administrative operations, executive support or staff coordination
  • 2+ years of experience supporting a Department of War (DoW), joint, headquarters, or government office environment
  • Experience in developing or maintaining standard operating procedures (SOPs) or office process documentation
  • Proficient in preparing executive-level reports and briefing materials
  • Possess a Secret clearance
  • Bachelor's degree required

Responsibilities

  • Analyze office workflows to identify inefficiencies and areas for improvement.
  • Recommend and implement business process improvements to enhance efficiency and support staff.
  • Develop and maintain SOPs and recurring office management processes.
  • Standardize administrative processes to improve consistency and reduce delays.
  • Lead onboarding for new military, civilian, and contractor personnel.
  • Track and monitor completion of administrative actions and onboarding tasks.
  • Coordinate meetings and manage logistics with DoW and industry representatives.

Benefits

  • Comprehensive health, life, and disability insurance
  • Financial and retirement benefits
  • Paid leave and professional development opportunities
  • Tuition assistance and work-life programs
  • Recognition awards for exceptional performance
Full Job Description
Staff & Office Management Lead
The Opportunity:

The Staff & Office Management Lead will serve as the coordinator for office personnel onboarding, administrative readiness, business process improvement, and daily office operations for our DoW customer.

This individual will be responsible for ensuring newly assigned personnel are effectively integrated into the organization, staff complete required administrative and training actions, and personnel have the equipment, facility access, and support required to execute daily operations. They will also track staff travel, organize meetings with DoW and industry representatives, and track the progress and completion of tasks assigned by senior leaders in the office.

Through these responsibilities, the individual in this role supports a responsive, organized, and mission-ready office environment.

What You'll Do:
  • Analyze current office workflows and administrative practices to identify inefficiencies, gaps, and opportunities for improvement.
  • Recommend, implement, and sustain business process improvements that increase efficiency, accountability, responsiveness, and staff support.
  • Develop and maintain standard operating procedures (SOPs), continuity materials, and recurring office management processes.
  • Standardize routine administrative processes where appropriate to improve consistency and reduce delays.
  • Lead and manage office onboarding processes for newly assigned military, civilian, and contractor personnel.
  • Develop, maintain, and execute onboarding checklists, in-processing procedures, and orientation materials.
  • Track and monitor completion of required administrative actions, training requirements, and office-specific onboarding tasks.
  • Ensure personnel obtain required access to facilities, workspaces, systems, equipment, and other mission-essential resources.
  • Coordinate with internal and external support offices on badges, workspace setup, equipment issuance, accounts, and related administrative support requirements.
  • Organize and coordinate key meetings, including engagements with DoW and industry representatives, including managing meeting logistics, attendee lists, agendas, background materials, and follow-up actions, as required.
  • Serve as the central point of contact for routine office management and staff support issues.


You Have:
  • 3+ years of experience in office management, administrative operations, executive support, or staff coordination
  • 2+ years of experience supporting a Department of War (DoW), joint, headquarters, or government office environment
  • Experience developing or maintaining standard operating procedures (SOPs), continuity books, administrative guides, or office process documentation
  • Experience preparing executive-level read-ahead products, status reports, task trackers, or briefing materials
  • Secret clearance
  • Bachelor's degree


Nice If You Have:
  • 5+ years of experience supporting a Department of War (DoW), joint, headquarters, or government office environment
  • Experience with formal team leadership in a DoW or other government office environment
  • Bachelor's degree in Business Administration, Public Administration, Management, Organizational Leadership, Human Resources, or Communications preferred


Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Secret clearance is required.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $69,400.00 to $158,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.

Identity Statement

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Candidate AI Usage Policy

AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.

Work Model
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.
  • Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.
  • Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.
  • Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.

About TeleTech

TeleTech is a business process outsourcing company headquartered in Englewood, Colorado. The company was founded in 1982 by Kenneth D. Tuchman and provides customer experience, consulting, and technology services to clients in various industries, including healthcare, financial services, and telecommunications. TeleTech operates in over 20 countries and has over 50,000 employees. The company is committed to sustainability and has implemented several initiatives to reduce its environmental impact.
Learn more about TeleTech
Size
56,000 employees
Industry

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