About the job

Join Twilio's rapidly-growing Trust Intelligence Platform team as an L4 Machine Learning. You will design, build, and operate the cloud-native data and ML infrastructure that powers every customer interaction, enabling Twilio's product teams and customers to move from raw events to real-time intelligence. This is a hands-on, builder-focused role that offers clear technical ownership, mentoring, and growth inside a company defining the future of communications with AI.

Responsibilities

In this role, you'll:

• Architect, implement, and maintain scalable data pipelines and feature stores for batch and real-time workloads.
• Build reproducible ML training, evaluation, and inference workflows using modern orchestration and MLOps tooling.
• Integrate event streams from Twilio products (e.g., Messaging, Voice, Segment) into unified, analytics-ready datasets.
• Monitor, test, and improve data quality, model performance, latency, and cost.
• Partner with product, data science, and security teams to ship resilient, compliant services.
• Automate deployment with CI/CD, infrastructure-as-code, and container orchestration best practices.
• Produce clear documentation, dashboards, and runbooks; share knowledge through code reviews and brown-bag sessions.
• Embrace Twilio's "We are Builders" values by taking ownership of problems and driving them to completion.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• B.S. in Computer Science, Data Engineering, Electrical Engineering, Mathematics, or related field-or equivalent practical experience.
• 4-8 years building and operating data or ML systems in production.
• Proficient in Python and SQL; comfortable with software engineering fundamentals (testing, version control, code reviews).
• Hands-on experience with ETL/ELT orchestration tools (e.g., Airflow, Dagster) and cloud data warehouses (Snowflake, BigQuery, or Redshift).
• Familiarity with ML lifecycle tooling such as MLflow, SageMaker, Vertex AI, or similar.
• Working knowledge of Docker and Kubernetes and at least one major cloud platform (AWS, GCP, or Azure).
• Understanding of data modeling, distributed computing concepts, and streaming frameworks (Spark, Flink, or Kafka Streams).
• Strong analytical thinking, communication skills, and a demonstrated sense of ownership, curiosity, and continuous learning.

Desired:

• Experience with Twilio Segment, Kafka/Kinesis, or other high-throughput event buses.
• Exposure to infrastructure-as-code (Terraform, Pulumi) and GitHub-based CI/CD pipelines.
• Practical knowledge of generative AI workflows, foundation-model fine-tuning, or vector databases.
• Contributions to open-source data/ML projects or published technical presentations/blogs.
• Domain experience in communications, marketing automation, or customer engagement analytics.

Location

This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation

*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $188,240 - 235,300.
• Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $199,280 - 249,100.
• Based in the San Francisco Bay area, California: $221,360 - 276,700.
• This role may be eligible to participate in Twilio's equity plan and corporate bonus plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location..

Applications for this role are intended to be accepted until May 20th, 2026, but may change based on business needs.