About the Role:We're hiring a Staff Data Scientist, Core Revenue Retention to own one outcome - keeping and growing revenue from existing customers - across every team that shapes it. Revenue retention isn't the property of a single product: it spans CPaaS (phone, SMS, email, WhatsApp) as our largest MRR surface, add-on monetization including emerging AI features, the Customer Success motions that protect accounts, and Finance's forecasts.
This is a broad, cross-functional role. You'll work closely with Communications/CPaaS, Customer Success, the AI teams pursuing add-on revenue, Finance, and other revenue-driving product teams; you report centrally to Product Analytics & Data Science for craft and standards and carry the revenue-retention outcome across organizational boundaries. You'll build the retention/value model, separate real churn signal from data-maturity and mix artifacts, and turn diagnosis into a prioritized, evidence-based retention and add-on-monetization agenda. You'll work amid a data foundation still being built, consuming governed sources rather than rebuilding them, and raising the bar as you go. This is a hands-on, direction-setting Staff role - you advise Customer Success, Finance, and CPaaS leaders and set retention-measurement standards that analysts on adjacent teams adopt, with a path to grow a pod as the mandate scales.
Responsibilities:- Own the causal read on core revenue retention and add-on monetization - gross and net revenue retention, MRR churn (voluntary vs involuntary), attach and usage of add-ons - across CPaaS, AI add-ons, and other revenue surfaces
- Quantify add-on revenue opportunity across CPaaS and emerging AI features, and the drivers behind attach and consumption
- Apply rigorous causal inference (matching, diff-in-diff, survival/hazard, synthetic control) where clean experiments aren't feasible - separating real signal from selection bias, seasonality, and mix
- Partner with Finance/RevOps on single-source-of-truth definitions and forecasting inputs; drive the revenue-retention insights
- Partner with the Product Strategy & Growth org on the TTP/churn charter, and with the Experimentation lead to test retention interventions rigorously
- Act as a trusted analytical advisor to Customer Success, Finance, and Communications/CPaaS leaders, and set the analytical standards that DS and analysts on adjacent teams adopt - raising the bar without direct authority
- Set the technical direction for how revenue retention is measured company-wide - own the canonical GRR/NRR, churn, and add-on metrics on governed, certified data that other teams build on; shape the taxonomy retention analytics depends on with Analytics Engineering
- Build the retention and causal-inference framework - the standards and reusable methods (survival/hazard, diff-in-diff, synthetic control) that Analytics Engineering and adjacent DS teams reuse beyond this mandate
- Use AI tooling (Claude and similar) to move faster on exploration, documentation, and analysis
Requirements:- 9+ years in revenue/retention analytics, data science, or applied statistics, with deep experience on churn, retention, and monetization
- Practical causal inference with sound judgment about when a result is causal vs. an artifact of how the data was generated
- Comfort untangling messy financial/billing/usage data and defining metrics that survive scrutiny from Finance and product alike
- Strong SQL and working proficiency in Python; comfort in a Snowflake + dbt environment
- Track record where a retention or monetization diagnosis changed a product, pricing, CS, or lifecycle decision
- Comfort amid imperfect, in-progress data - you consume governed sources and raise the bar rather than rebuilding pipelines
- Cross-functional influence - you align product, Customer Success, Finance, and leadership on shared numbers without direct authority
Nice to Have:- CPaaS (telephony/messaging) or usage-based/consumption revenue experience
- B2B SaaS or CRM background; experience with MRR/subscription billing, dunning, and involuntary-churn recovery
- Familiarity with Statsig or a comparable experimentation platform
- Exposure to AI-assisted analytics workflows; experience mentoring analysts
Success in this role looks like:- CPaaS, AI add-ons, and Customer Success act on your model, and drives strong positive business results.
- Finance/RevOps and Product Analytics report the consistent metrics with clear insight and recommendations.
- Leaders across the revenue domain make roadmap and spend calls off your analysis, not gut feel
- The revenue-retention mandate has reusable patterns and the foundation to scale beyond one IC
$163,400 - $220,000 a year
